IT38450: OPERATIONS CENTER ADMIN PASSWORD WILL FAIL TO BE UPDATED ON SPOKE SERVERS IF NOT LISTED IN "QUERY MONITORSETTINGS"

IBM Spectrum Protect Operations Center V8.1.13 Download

APAR status

• Closed as program error.

Error description

• When an Operations Center (OC) admin user (IBM-OC-xxxx) password
  expires, the OC will fail to update the IBM-OC-<hub> password
  on all of the SPOKE servers whose names are not listed in the
  QUERY MONITORSETTINGS output as "monitored servers".
  The following messages will be logged in the server activity log
  on the SPOKE servers where the update of the password fails:
  
  ANR0431W Session 12345 refused - administrator
  IBM-OC-SERVER1 (10.x.x.xxx(38122)) is locked.
  ANR0418W Session 12345 for administrator   IBM-OC-SERVER1
  (10.x.x.xxx(38122)) is refused because an incorrect password was
  submitted.
  ANR2177I IBM-OC-SERVER1 has 5783 invalid sign-on attempts.
  The limit is 5.
  ANR2178E IBM-OC-SERVER1  has been locked.  Invalid
  sign-on attempt limit (5) reached.
  
  
  
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect Servers 8.1.x on all supported Operating
  Systems
  
  
  
  
  Additional Keywords:
  TS004611628 ANR0431W ANR0418W password "IBM-OC" "OC" "operations
  center"
  

Local fix

• Set up a simple Enterprise Configuration to manage the password
  of the  IBM-OC-xxxx admin on the  SPOKE servers where the update
   of the password failed.
  The Instructions are here:
  https://www.ibm.com/docs/en/tsm/7.1.0?topic=servers-setting-up-e
  nterprise-configurations
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect Operations Center users.            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.13. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM OPERATIONS

• Fixed component ID

  5608E01UI

Applicable component levels

• R81X PSY

     UP

• R810 PSY

     UP

• R811 PSY

     UP

• R813 PSY

     UP

• R814 PSY

     UP

• R815 PSY

     UP

• R816 PSY

     UP

• R817 PSY

     UP

• R818 PSY

     UP