IT36251: V7000 PROBES FAIL DUE TO A HARDWARE ERROR THAT SHOULD NOT RESULT IN A FAILED PROBE

IBM Spectrum Control 5.4.4 (August 2021)

APAR status

• Closed as program error.

Error description

• Storage Insights V7000 probes may fail due to the following
  error which is returned by the device:
  
  CMMVC5703E The value or list starting with [289] is above
  the maximum permitted for that value or has exceeded the
  number of items allowed in a list.
  
  This error should not result in the entire probe job
  failing; instead it should be logged as a warning but allow
  the rest of the data gathered by the probe to be processed
  by Storage Insights.
  
  The error occurs if the device is running firmware 8.2.1.10
  
  The error is resolved in firmware level 8.4.0.x
  
  
  ______________________________________________
  
  The defect is against component:
  5608TPCSI
  
  Server/Manager build/release:
  5.4.1
  
  Problem as described by customer:
  V7000 Probe failure
  
  Initial customer impact (low/med/high):
  med
  

Local fix

• Upgrade the device firmware level to 8.4.0 or higher
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * Storwize devices which generate hardware errors              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights or Spectrum Control probes of Storwize      *
  * V7000 may fail due to the following error that is returned   *
  * by the device:                                               *
  *                                                              *
  * CMMVC5703E The value or list starting with [289] is above    *
  * the maximum permitted for that value or has exceeded the     *
  * number of items allowed in a list.                           *
  *                                                              *
  * This error should not result in the entire probe job         *
  * failing;                                                     *
  * instead it should be logged as a warning but allow the rest  *
  * of the data gathered by the probe to be processed.           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q21   [ 54X-IBM-SI ]
  ( release target 1Q 2021 / March )
  
  IBM Spectrum Control 5.4.5   [ 5.4.5-IBM-SC ]
  ( release target 4Q 2021 / November)
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

• A patch fix is available for Spectrum Control 5.4.3
  and 5.4.4
  Contact IBM Support to learn more.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels

• R54X PSY

     UP

• R540 PSY

     UP

• R541 PSY

     UP

• R542 PSY

     UP