IT35004: PROBES FAILURES TO NETAPP DEVICES RELEASE 9.6P7 WITH RETURN CODE RETURNCODE=10001.

APAR status

• Closed as program error.

Error description

• Probe job fails to NetApp Devices Release 9.6P7, due to the
  relationships between disks and enclosures. As a result of, the
  serial ID used to identify the relationships changed and
  included an unexpected serial ID in the query.
  Trace probe
  results similar as follows:
  
  2020-11-04 18:06:10.048-0500
  [NAPIPostProcess-IP_Address_NetApp FAS FAS2750 Device_Name
  [NAPIProbePostProcess.process] [INFO] Calling
  NAPIProcessor.markSubsystemUnknown
  2020-11-04 18:06:10.064-0500
  [Process Processor (Thread-114)] [Router.finish] [INFO]
  Router.finish 1920:5425, status=false, returnCode=10001-
  request.isRunning=false, hasRunningChildRequests=false, Job
  status=2
  2020-11-04 18:06:10.064-0500 [Process Processor
  (Thread-114)] [Router.finish] [INFO] Finished DiscoverProcess:
  RUN ID=1920, Job ID=5425, Status =4, Return Code=10001
  _________
  ___________________________________________
  DB2 Version used
  for Server: N/A
  The defect is against component: storage
  subsystems
  Server/Manager build/release (TPC): v.5.4.0
  Agent
  build/release (TPC): N/A
  Server/Manager (OS): N/A
  Agent(OS):
  
  ____________________________________________________
  Problem
  as described by customer: Probes failing to NetApp
  Devices.
  Initial customer impact (low/med/high): Low
  

Local fix

• Contact Support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * NetApp devices on 9.6 P7                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Spectrum Control & Storage Insights fails to probe NetApp    *
  * devices on Release 9.6P7, due to the relationships between   *
  * disks and enclosures.                                        *
  *                                                              *
  * As a result of, the serial ID used to identify the           *
  * relationships                                                *
  * changed and included an unexpected serial ID in the query.   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q21   [ 5.4.2-IBM-SC ]
  ( release target 1Q 2021 / March )
  
  IBM Spectrum Control 5.4.2   [ 5.4.2-IBM-SC ]
  ( release target 1Q 2021 / February )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels