APAR status
Closed as program error.
Error description
Dell Unity probe jobs in Storage Insights fail to complete, logging the following in the probe job log: Error Oct 28, 2020 11:09:10.199 HWN025032E Job failed during post processing of collected data from the data source. Error Oct 28, 2020 11:09:11.329 HWNEP0135E External process failed with error code 99. Error Oct 28, 2020 11:09:11.329 HWN021503E The action cannot be completed The internal logging behind this failure shows the following: 2020-10-21 13:09:12.064 - ERROR - Error processing data files. Exiting... 2020-10-21 13:09:12.064 - DEBUG - Writing status file... 2020-10-21 13:09:12.064 - DEBUG - Exit code: 99 2020-10-21 13:09:12.064 - DEBUG - Traceback (most recent call last): File "site-packages\vsi_thirdparty\MainLauncher.py", line 343, in run_reporter File "Reporter.py", line 217, in start File "Reporter.py", line 3517, in probe KeyError: 'fs_link' 2020-10-21 13:09:12.908 - ERROR - HWN025032E Job failed during post processing of collected data from the data source. ... ____________________________________________________ The defect is against component: Performance Monitoring Server/Manager build/release: 5.4.0 Problem as described by customer: Dell Unity 400 monitoring failure Initial customer impact (low/med/high): med
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control & Storage Insights users monitoring * * Dell Unity device * **************************************************************** * PROBLEM DESCRIPTION: * * Dell Unity probe jobs in Storage Insights fail to complete, * * logging the following in the probe job log: * * * * HWN025032E Job failed during post processing of * * collected data from the data source. * * HWNEP0135E External process failed with error code 99. * * HWN021503E The action cannot be completed. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Spectrum Control 5.4.2 [ 5.4.2-IBM-SC ] IBM Storage Insights 1Q21 [ 5.4.2-IBM-SI-Patch ] ( release target 1Q 2021 / February ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT34741
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
540
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-10-30
Closed date
2020-11-19
Last modified date
2021-02-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"540"}]
Document Information
Modified date:
08 February 2022