IT34045: DELL EMC UNITY ALL FLASH 500F - PROBES FAIL WITH: ERROR CODE 99/HWN025032E JOB FAILED DURING POST PROCESSING OF COLLECTED DATA

APAR status

• Closed as Vendor Solution.

Error description

• Failed probe is replicating the LUN to a UnityVSA (virtual
  storage appliance).
  
  The executable crashes when trying to make connections
  about replication sessions (remote replication), and the
  remote LUN was created on a UnityVSA which is software
  defined storage.
  
  The Probe does not gather the necessary information
  from the API for the regular Unity, in respects to the
  interactions with a UnityVSA.
  
  Errors from Probe logs and trace logs:
  
  2020-08-16 22:08:07.285 - ERROR - HWN025032E Job
  failed during post processing of collected data from the data
  source.
  ____________________________________________________
  DB2
  Version used for Server: N/A
  The defect is against component:
  Storage
  Server/Manager build/release (TPC): v.5.3.7
  Agent
  build/release (TPC): N/A
  Server/Manager (OS): N/A
  Agent(OS):
  N/A
  ____________________________________________________
  Problem as described by customer:
  
  Unable to Probe EMC All Flash 500F
  
  Initial customer impact (low/med/high): low
  

Local fix

• Contact Support
  

Problem summary

Problem conclusion

Temporary fix

Comments

• Learned thru this issue that the customer
  has a replication session with a UnityVSA
  which is a software defined storage which
  is not supported by Storage Insights.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels