IT34020: DEGRADED DATA COLLECTION - DATA COLLECTOR COMMUNICATION FAILS WITHOUT STATUS INDICATION IN DATA COLLECTORS PANEL

APAR status

• Closed as fixed if next.

Error description

• Although the Data Collectors panel shows a status of Connected
  (green checkmark), the data collection for some of the storage
  devices was listed as degraded. Further investigation showed
  that although the probe was successful and alerts generated,
  the performance monitor could not send data from the Data
  Collector to the Storage Insights server. Running the
  configureproxy script did not report any connection problems.
  The proxy server was inadvertently blocking anything from
  ib.ibmserviceengage.com.
  
  The performance monitor was running
  with problems because the data could not be collected in time.
  HWNPM2132W/HWNPM4305W
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users experiencing data collector       *
  * communication failures                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users may find that although the Data       *
  * Collectors panel shows a status of Connected                 *
  * (green checkmark), the data collection for some of the       *
  * storage devices was listed as degraded.                      *
  *                                                              *
  * Further investigation showed that although the probe         *
  * was successful and alerts generated, the performance         *
  * monitor could not send data from the Data Collector to       *
  * the Storage Insights server.                                 *
  *                                                              *
  * Running the configureproxy script did not report any         *
  * connection problems. The proxy server was inadvertently      *
  * blocking anything from ib.ibmserviceengage.com.              *
  *                                                              *
  * The performance monitor was running with problems            *
  * because the data could not be collected in time.             *
  * HWNPM2132W / HWNPM4305W                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels