IT33900: INTERNAL EXCEPTION WHEN PROCESSING DISK STATE CHANGE EVENT FOR DISK FAILURE ON DS8000

APAR status

• Closed as program error.

Error description

• Internal exception when processing Disk State Change event for
  Disk failure on DS8000, resulting in alert not being created
  for disk failure.
  
  traceCollectorAgent_0.log 
  2020-07-22
  12:29:31.752 [NIEventListenerThread_3]
  [DSSystemEventCreatedEventHandler.handleEvent] [INFO] Received
  an NISystemEventCreatedEvent: Event:
  NISystemEventCreatedEventImpl Date: 2020/07/22 12:41:27.729,
  Time Zone: America/Costa_Rica, Offset: -6 hr 0 min eid:
  HMC1:123456
  2020-07-22 12:29:31.752 [NIEventListenerThread_3]
  [DSSystemEventCreatedEventHandler.handleEvent] [INFO]
  NISystemEventImpl type is: 17
  2020-07-22 12:29:31.752
  [NIEventListenerThread_3]
  [DSSystemEventCreatedEventHandler.handleEvent] [INFO] Received
  a DiskStateChange NISystemEventCreatedEvent (type
  17)
  2020-07-22 12:29:31.752 [NIEventListenerThread_3]
  [DSSystemEventCreatedEventHandler.handleDiskStateChange]
  [ERROR] Unable to process ESSNI Disk State Change event for
  disk serial number [null] with oldState of [0] and newState of
  [10]
  ____________________________________________________
  The
  defect is against component: AlertServer
  Server/Manager
  build/release (TPC): 5.3.1.0
  Server/Manager (OS): Windows
  Server 2012 R2 Standard
  ________________________________________
  ____________
  Problem as described by customer: Spectrum Control
  detect failures on DS8000 Storage disk 24 hours after it
  happens
  Initial customer impact (low/med/high): low
  

Local fix

• Contact Support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Spectrum Control users monitoring DS8000 devices             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Spectrum Control detected failures on DS8000 Storage disk    *
  * 24 hours after it occurred.                                  *
  *                                                              *
  * An exception occurred, on receiving the event from DS8K      *
  * when the disk state changed.  Internal exception when        *
  * processing Disk State Change event for Disk failure on       *
  * DS8000, resulting in a missing alert - the alert was not     *
  * generated for the disk failure.                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.4.1   [ 5.4.1-IBM-SC ]
  
  ( release target 4Q 2020 / November )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels