APAR status
Closed as program error.
Error description
Long instance name, returned from NetApp Device, is wrapping in the performance data output not parsing correctly. Therefore, causing the performance job's post processing to fail. Performance_Job.log: ? ? ? 2020-07-21 16:01:43.453 HWNPM2122W No valid performance data was provided by the monitored resource. No performance data records were inserted into the database. 2020-07-22 12:25:05.869 - ERROR - HWN025032E Job failed during post processing of collected data from the data source. 2020-07-22 12:31:28.200 - DEBUG - Exit code: 99 process_netapp_cdot.log: 2020-07-22 12:25:00.759 - DEBUG - Version: 1.1.31.84 2020-07-22 12:25:00.759 - DEBUG - Current OS: windows ? ? ? 2020-07-22 12:25:04.666 - INFO - Performance data found. 2020-07-22 12:25:04.666 - INFO - duration: 600 2020-07-22 12:25:05.275 - INFO - HWN6010I Task Processing_Disks completed successfully 2020-07-22 12:25:05.275 - ERROR - Failed in Reporter 2020-07-22 12:25:05.275 - DEBUG - Traceback (most recent call last): File "netapp_cdot.py", line 224, in main File "Reporter.py", line 76, in start File "Reporter.py", line 437, in performance_monitor KeyError: 'uid' 2020-07-22 12:25:05.869 - ERROR - HWN025032E Job failed during post processing of collected data from the data source. 2020-07-22 12:31:28.200 - DEBUG - Exit code: 99 ____________________________________________________ DB2 Version used for Server: N/A The defect is against component: Device Server Server/Manager build/release (TPC): 5.3.6 Agent build/release (TPC): N/A Server/Manager (OS): N/A Agent(OS): N/A ____________________________________________________ Problem as described by customer: Performance Job fails to NetApp Device. Initial customer impact (low/med/high): Low
Local fix
Contact Support
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control & Storage Insights users monitoring * * NetApp device * **************************************************************** * PROBLEM DESCRIPTION: * * In Spectrum Control & Storage Insights if the NetApp device * * has a long instance name, returned from NetApp Device, it * * will wrap and the performance data output will not parse * * correctly. This causes the performance job's post processing * * * * to fail. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Spectrum Control 5.4.1 [ 5.4.1-IBM-SC ] IBM Storage Insights 4Q20 [ 5.4.1-IBM-SC ] ( release target 4Q 2020 / November ) http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT33702
Reported component name
TPC ADVANCED
Reported component ID
5608TPCA0
Reported release
536
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-07-27
Closed date
2020-10-16
Last modified date
2020-10-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TPC ADVANCED
Fixed component ID
5608TPCA0
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSNECY","label":"Tivoli Storage Productivity Center Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"536"}]
Document Information
Modified date:
25 June 2022