IBM Support

IT33366: DEVICE SERVER STOPPED UNEXPECTEDLY DUE TO A JAVA CRASH

A fix is available

IBM Spectrum Control 5.4.0 (August 2020)

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APAR status

  • Closed as program error.

Error description

  • Device server stopped unexpectedly due to a Java crash. Device
server ports (9550 and 9551) noticed as being down.

SC Device
Server http port 9550 is not listening...status is ERROR
SC
Device Server https port 9551 is not listening...status is
ERROR

Javacore file located under the device server
directory.

1TISIGINFO Dump Event "gpf" (00002000)
received
1TIFILENAME Javacore filename: /opt/IBM/TPC/wlp/usr/ser
vers/deviceServer/javacore.20200101.210037.11138.0002.txt

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Storage Insights users                                   *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* The Storage Insights Device server may stop                  *
* unexpectedly due to a Java crash. If this happens            *
* the Device server ports (9550 and 9551) will be              *
* noticed as being down:                                       *
*                                                              *
* SC Device Server http port 9550 is not listening             *
* ...status is ERROR                                           *
* SC Device Server https port 9551 is not listening            *
* ...status is ERROR                                           *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

    



Problem conclusion


    

  • The fix for this APAR is targeted for the following release:

IBM Storage Insights 3Q20   [ 5.4.0-IBM-SC ]

( release target 3Q 2020 / August )

The target dates for future releases do not represent a formal
commitment by IBM. The dates are subject to change without
notice.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT33366
    • 

  • Reported component name
    STORAGE INSIGHT
    • 

  • Reported component ID
    5608TPCSI
    • 

  • Reported release
    535
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2020-06-29
    • 

  • Closed date
    2020-07-16
    • 

  • Last modified date
    2020-07-16
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STORAGE INSIGHT
    • 

  • Fixed component ID
    5608TPCSI
    • 



Applicable component levels


    

  • R535  PSY
       UP
    • 

  • R536  PSY
       UP
    • 

  • R537  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"535"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 February 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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