Direct links to fixes
8.1.10.000-IBM-SPSRV-AIX
8.1.10.000-IBM-SPSRV-Linuxppc64le
8.1.10.000-IBM-SPSRV-Linuxs390x
8.1.10.000-IBM-SPSRV-Linuxx86_64
8.1.10.000-IBM-SPSRV-WindowsX64
8.1.10.000-IBM-SPCMS-Linuxx86_64
8.1.10.000-IBM-SPCMS-WindowsI32
8.1.10.000-IBM-SPCMS-WindowsX64
8.1.10.000-IBM-SPOC-AIX
8.1.10.000-IBM-SPOC-LinuxPPC64le
8.1.10.000-IBM-SPOC-Linuxs390x
8.1.10.000-IBM-SPOC-Linuxx86_64
8.1.10.000-IBM-SPOC-WindowsX64
7.1.11.000-TIV-TSMSRV-AIX
7.1.11.000-TIV-TSMSRV-HP-UX
7.1.11.000-TIV-TSMSRV-Linuxppc64
7.1.11.000-TIV-TSMSRV-Linuxs390x
7.1.11.000-TIV-TSMSRV-Linuxx86_64
7.1.11.000-TIV-TSMSRV-SolarisSPARC
7.1.11.000-TIV-TSMSRV-WIN
7.1.11.000-TIV-TSMOC-AIX
7.1.11.000-TIV-TSMOC-LinuxPPC64
7.1.11.000-TIV-TSMOC-LinuxPPC64le
7.1.11.000-TIV-TSMOC-LinuxS390
7.1.11.000-TIV-TSMOC-Linuxx64
7.1.11.000-TIV-TSMOC-Windows
7.1.11.000-TIV-TSMCMS-Linuxx64
7.1.11.000-TIV-TSMCMS-Windows32
7.1.11.000-TIV-TSMCMS-Windows64
IBM Spectrum Protect Server V8.1 Fix Pack (V8.1.10) Downloads
IBM Spectrum Protect Server V7.1 Fix Pack 11 (7.1.11.000) Downloads
APAR status
Closed as program error.
Error description
IBM Spectrum Protect Device Driver Version 8.1.x for Tape Libraries can't be installed on any Windows 2016 Server with the latest Windows Updates applied. This might started as early as Januar. The IBM Spectrum Protect Device Driver is installed as described in the manual but every time you will get the following error in the device manager: Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52) Customer/L2 Diagnostics: The system log shows our kernel driver failed to load the system. Therefore, the open failed with EINVAL error code as expected. The reason is that the lb0.0.0.3 device file did not have a device associated with. Here is the info from the system error log. eventlog_system.txt =================== nformation 25.03.2020 11:18:12 Service Control Manager 7036 None The Function Discovery Provider Host service entered the running state. Information 25.03.2020 11:17:53 Service Control Manager 7036 None The Windows Defender Network Inspection Service service entered the running state. Information 25.03.2020 11:17:51 Microsoft-Windows-FilterManager 6 None File System Filter 'WdFilter' (10.0, ¦^¦^¦2092¦^¦^¦-¦^¦^¦07¦^¦^¦-¦^¦^¦12T21:44:04.0000000 00Z) has successfully loaded and registered with Filter Manager. Information 25.03.2020 11:17:51 Service Control Manager 7036 None The Windows Defender Service service entered the running state. Information 25.03.2020 11:17:48 Service Control Manager 7036 None The Windows Defender Service service entered the stopped state. Information 25.03.2020 11:17:43 Service Control Manager 7036 None The Windows Defender Service service entered the running state. Information 25.03.2020 11:17:43 Microsoft-Windows-FilterManager 1 None File System Filter 'WdFilter' (Version 10.0, ¦^¦^¦2092¦^¦^¦-¦^¦^¦07¦^¦^¦-¦^¦^¦12T21:44:04 .000000000Z) unloaded successfully. Information 25.03.2020 11:17:40 Service Control Manager 7036 None The Windows Defender Service service entered the stopped state. Information 25.03.2020 11:17:40 Service Control Manager 7036 None The Windows Defender Network Inspection Service service entered the stopped state. Information 25.03.2020 11:17:40 Microsoft-Windows-WindowsUpdateClient 43 Windows Update Agent Installation Started: Windows has started installing the followin g update: Update for Windows Defender Antivirus antimalware platform - KB4052623 (Version 4.18.2003.8) Information 25.03.2020 11:16:38 Microsoft-Windows-UserPnp 20001 (7005) Driver Management concluded the process to install driver tsmlb.inf_amd64_4aba86283885934 5\tsmlb.inf for Device Instance ID SCSI\CHANGER&VEN_SPECTRA&PROD_PYTHON\1&1C121344&0&000000 with the following status: 0x0. Warning 25.03.2020 11:16:38 Microsoft-Windows-Kernel-PnP 219 (212) The driver \Driver\TsmScsi failed to load for the device SCSI\Changer&Ven_SPECTRA&Prod_PYTHON\1&1 c121344&0&000000. Information 25.03.2020 11:16:38 Application Popup 26 None "The description for Event ID 26 from source Application Popup cannot be found. Either the compon ent that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: \SystemRoot\System32\drivers\tsmscsi64.sys failed to load IBM Spectrum Protect versions affected: IBM Spectrum Protect Affected versions are 8.1.1.400, 8.1.8.100, 8.1.8.200, 8.1.9.000, 8.1.9.100, and 8.1.9.200 versions on Windows platforms only. Initial Impact: Medium Additional Keywords: TSM "Spectrum Protect" TS002211124 ANR8300E "CC=204"
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All IBM Spectrum Protect server users of non-IBM tape device * * driver. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in levels 7.1.11 and 8.1.10. * * Note that this is subject to change at the discretion of IBM * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms for reported release: Windows Platforms fixed: Windows
Temporary fix
Comments
APAR Information
APAR number
IT32763
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-05-06
Closed date
2020-05-12
Last modified date
2020-05-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
14 September 2023