IT32456: IBM SPECTRUM CONTROL PROBE FAILS FOR DELL EMC UNITY: HWN021601E THE OPERATION(S) HOST_CONNECTIONS FAILED.

IBM Spectrum Control 5.3.7 (May 2020)

APAR status

• Closed as program error.

Error description

• Probe failed for Dell Unity with error:
  HWN021601E The operation(s) host_connections failed.
  
  
  The probe job fails with error:
  
  2020-03-30 09:06:32.213 BTADS0000I Starting Discover Process
  NAPI_PROBE_POSTPROCESSOR_THIRD_PARTY , with Device Server RUN ID
  86455 , and Job ID 324136 .
  2020-03-30 09:07:05.917 HWN021709I Collection for storage system
  xxxxxxxxxxx completed.
  2020-03-30 09:07:06.354 HWN021719I Perform collection post
  process tasks for storage system dcea-snauni01.
  ...
  2020-03-30 09:07:15.667 HWN020001I Operation probe processed
  successfully.
  2020-03-30 09:07:16.636 HWNEP0019I External process for devices
  Dell EMC Unity 600 xxxxxxxxxxx completed successfully.
  2020-03-30 09:07:22.589 HWN021601E The operation(s)
  host_connections failed.
  2020-03-30 09:07:22.730 HWN021503E The action cannot be
  completed
  2020-03-30 09:07:22.901 HWN021503E The action cannot be
  completed
  2020-03-30 09:07:22.917 HWN021709I Collection for storage system
  Dell EMC Unity 600 xxxxxxxxxxx completed.
  2020-03-30 09:07:22.948 BTADS0102E The probe with the run ID
  86455 completed with errors.
  
  in traceProbe_xxxxxxx_errors_0.log:
  
  2020-03-30 09:07:22.730+0200 [NAPIPostProcess-10.1.214.99_Dell
  EMC Unity 600 xxxxxxxxxxx ] [NAPIProbePostProcess.process]
  [ERROR] Encountered an error while persisting data:
  java.lang.StringIndexOutOfBoundsException: String index out of
  range: 0
  com.ibm.tpc.discovery.interfaces.DiscoveryException:
  java.lang.StringIndexOutOfBoundsException: String index out of
  range: 0
     at
  com.ibm.tpc.disk.collection.DiskCIMProcessor.persist(DiskCIMProc
  essor.java:1933)
     at
  com.ibm.tpc.discovery.parser.NAPI_THIRD_PARTY_Parser.processOutp
  utFile(NAPI_THIRD_PARTY_Parser.java:94)
     at
  com.ibm.tpc.disk.discovery.THIRD_PARTY_PostProcess.parse(THIRD_P
  ARTY_PostProcess.java:91)
     at
  com.ibm.tpc.disk.discovery.NAPIProbePostProcess.process(NAPIProb
  ePostProcess.java:400)
     ... 7 more
  
  The error occurs because host_type value appears as "" in the
  host_connections.json file.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * Dell/EMC Unity devices                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After adding a Dell/EMC Unity device the probe fails         *
  * with error:                                                  *
  *                                                              *
  * HWN021601E The operation(s) host_connections failed.         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.3.7   [ 5.3.7-IBM-SC ]
  IBM Storage Insights 2Q20   [ 5.3.7-IBM-SC ]
  
  ( release target 2Q 2020 / May )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels