IT32246: HWNPM4302E - NEW PERFORMANCE DATA IS NOT YET AVAILABLE FOR THE DEVICE. STATISTICS WITH TIME STAMPS LATER THAN <TIMESTAMP>

IBM Spectrum Control 5.4.0 (August 2020)

APAR status

• Closed as program error.

Error description

• After adding brand new Storwize V5000 or V7000 storage to
  Spectrum Control, the performance monitor does not successfully
  collect any data on the scheduled 5 minute interval. Each data
  collection sample logs the following error in the performance
  monitor job log.
  
  HWNPM4302E - New performance data is not yet
  available for the device. Statistics with time stamps later
  than <timestamp> could not be found.
  
  The following commands
  show that the storage device is in sync with the Spectrum
  Control server clock. This was not the problem.
  -
  svqueryclock
  - svcinfo showtimezone
  
  The following command can
  be used to see the timestamps on the raw stats being collected
  on the storage.
  - svcinfo lsiostatsdumps
  
  The default
  statistics collection interval on the Storwize storage is 15
  minutes. It needs to be at least as frequent as the collection
  interval set in Spectrum Control.
  

Local fix

• If the collection interval in Spectrum Control is less than 15
  minutes, run "startstats -interval <minutes>", where <minutes>
  is a value of 5 or 1.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control users monitoring Storwize V5000 or      *
  * V7000 devices                                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After adding brand new Storwize V5000 or V7000               *
  * storage to Spectrum Control, the performance monitor         *
  * does not successfully collect any data on the scheduled      *
  * 5 minute interval. Each data collection sample logs the      *
  * following error in the performance monitor job log:          *
  *                                                              *
  * HWNPM4302E - New performance data is not yet                 *
  * available for the device. Statistics with time stamps later  *
  * than <timestamp> could not be found.                         *
  *                                                              *
  * The following command can be used to see the timestamps      *
  * on the raw stats being collected on the storage.             *
  *                                                              *
  * - svcinfo lsiostatsdumps                                     *
  *                                                              *
  * The default statistics collection interval on the Storwize   *
  * storage is 15 minutes. It needs to be at least as frequent   *
  * as the collection interval set in Spectrum Control.          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.4.0   [ 5.4.0-IBM-SC ]
  
  ( release target 3Q 2020 / August )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels