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IT32118: PRODUCTION OR CLONE ONDEMAND RESTORE JOB UNEXPECTEDLY RESTORING VM TAGS

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The restore of a guest in production or clone mode will
unexpectedly restore VM tags while by default this option
should not be active.
In the restore wizard for the production
or clone restores, when using the "Advanced setup", in the
restore "Job options" panel, the option "Restore VM tags" will
appear unchecked by default.
Due to this defect, this option is
actually selected without being displayed in the restore
wizard.
This behaviour can be undetected by the user but in the
case the VMware Platform Services Controller License Service is
unavailable, as it is required to restore VM tags, the job will
fail with the message "SERVICE_UNAVAILABLE"

in the restore job
log, the following will be seen :


WARN,,<timestamp>,2,,Service is unavailable because vCenter
Cap limit has reached or server is down on the
vcenter
ERROR,,<timestamp>,2,CTGGA1020,Failed to create VM
(<GuestName>). Error = (HypervisorTagAttachException).
ERROR,,<t
imestamp>,2,CTGGA0939,Failed to reconfigure VM (<GuestName>).
Exception (com.catalogic.ecx.serviceprovider.common.hypervisor.e
xception.HypervisorTagAttachException) reports: (REST Call
status not SERVICE_UNAVAILABLE Status Code: 503)

The error is
seen in more details here in the virgo log :

[<timestamp>]
INFO .. <JobID> url https://<vCenterAddress>/rest/com/vmware/cis
/tagging/category/id:urn:vmomi:InventoryServiceCategory:<ID>:GLO
BAL
[<timestamp>] INFO .. <JobID> Rest call made to cis vcenter
server https://<vCenterAddress>/rest/com/vmware/cis/tagging/cate
gory/id:urn:vmomi:InventoryServiceCategory:<ID>:GLOBAL result
is <503 Service Unavailable,<html>
<head>
 <meta
http-equiv="Content-Type" content="text/html; charset=UTF-8"/>

<title>Error 503 Service
Unavailable</title>
</head>
<body><h2>HTTP ERROR 503</h2>

<p>Problem accessing /rest/com/vmware/cis/tagging/category/id:ur
n:vmomi:InventoryServiceCategory:<ID>:GLOBAL. Reason:
 <pre>
Service
Unavailable</pre></p>
</body>
</html>,{Date=[<timestamp>],
Content-Type=[text/html; charset=ISO-8859-1],
Cache-Control=[must-revalidate,no-cache,no-store],
Content-Length=[371]}>

IBM Spectrum Protect Versions
Affected:
IBM Spectrum Protect Plus 10.1.x

Initial Impact:
Medium

Additional Keywords: SPP, SPPLUS, TS003306303, restore,
503

Local fix

  • In the restore wizard, check then uncheck the option "Restore
VM tags".
This will force the deactivation of VM tag restore
and enable the VM to be restored without the VM tags.

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Spectrum Protect Plus level 10.1.5.                      *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See ERROR DESCRIPTION                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fixing level when available.  This problem is          *
* currently projected to be fixed in IBM Spectrum Protect Plus *
* levels 10.1.5.2199 and 10.1.6.  Note that this is subject to *
* change at the discretion of IBM.                             *
****************************************************************

Problem conclusion

  • IBM Spectrum Protect Plus has changed the behavior of the VMware
Snapshot Restore to set the default value for the Restore VM
Tags option to true to avoid failure cases.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT32118
    • 

  • Reported component name
    SP PLUS
    • 

  • Reported component ID
    5737SPLUS
    • 

  • Reported release
    A15
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2020-03-10
    • 

  • Closed date
    2020-03-23
    • 

  • Last modified date
    2020-03-31
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Modules/Macros


    

  • GUI

    



Fix information


    

  • Fixed component name
    SP PLUS
    • 

  • Fixed component ID
    5737SPLUS
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A15","Line of Business":{"code":"LOB26","label":"Storage"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            31 January 2024
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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