IT32016: RECLAIMING COPY STORAGE POOLS MAY END WITH ERROR ANR9999D_2931813908 LEADING TO SERVER CRASH

8.1.10.000-IBM-SPOC-WindowsX64
8.1.10.000-IBM-SPOC-Linuxx86_64
8.1.10.000-IBM-SPOC-Linuxs390x
8.1.10.000-IBM-SPOC-LinuxPPC64le
8.1.10.000-IBM-SPOC-AIX
8.1.10.000-IBM-SPCMS-WindowsX64
8.1.10.000-IBM-SPCMS-WindowsI32
8.1.10.000-IBM-SPCMS-Linuxx86_64
8.1.10.000-IBM-SPSRV-WindowsX64
8.1.10.000-IBM-SPSRV-Linuxx86_64
8.1.10.000-IBM-SPSRV-Linuxs390x
8.1.10.000-IBM-SPSRV-Linuxppc64le
8.1.10.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack (V8.1.10) Downloads

APAR status

• Closed as program error.

Error description

• Running the reclamation process for legacy copy-storage pool,
  the process may end in failure with the following message logged
  to server activity log:
  
  
  ANR1040I Space reclamation started for volume AB1234L5, storage
  pool COPYSTPGOOL
  
  ANR9999D_2931813908 ScTierData(sctierbatch.c:1215)&#160;Thread<58>:
  Invalid batch! estBatchSizeBytes: 0,
  numObjects: 1, workP: 000001A1F4A1D680.
  
  
  Also the server may crash reporting the following stack
  (on MS Windows):
  
  STACK_TEXT:
  
  KERNELBASE!RaiseException+0x68
  adsmdll!pkLogicAbort+0x6a
  adsmdll!ScTierData+0xc5
  adsmdll!scTierDataForOffisteRecl+0x55
  adsmdll!sdTransferBitFile+0x70e
  adsmdll!TransferBitFileList+0x666
  adsmdll!BfTransferBitFile+0xa3
  adsmdll!AfHandleOffsiteFile+0x286
  adsmdll!RclmOffsiteVols+0x91d
  adsmdll!AfRclmVolumeThread+0x17f
  adsmdll!startThread+0x153
  msvcr120!_callthreadstartex+0x17
  msvcr120!_threadstartex+0x102
  kernel32!BaseThreadInitThunk+0x14
  ntdll!RtlUserThreadStart+0x21
  
  
  
  
  IBM Spectrum Protect versions affected:
  Server 8.1.8 and later on supported platforms
  
  
  
  Initial Impact:
  High
  
  
  
  Additional Keywords:
  TSM "Spectrum Protect" "adsmdll!scTierDataForOffisteRecl"
  #:TS003336409 "ANR9999D_2931813908" reclamation "copy storage
  pool"
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users running offsite        *
  * reclamation.                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.10 Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP