IT31997: PROBE FOR SPECTRUM SCALE FAILS WITH ERROR HWN020103E -THE EXTERNAL PROCESS EXCEEDED THE TIMEOUT LIMIT AND WAS CANCELED.

IBM Spectrum Control 5.3.7 (May 2020)

APAR status

• Closed as program error.

Error description

• Probe for Spectrum Scale fails at "mmlsquota" with error
  HWN020103E -The external process exceeded the timeout limit and
  was canceled.
  quota output too large to get parsed in memory.
  
  
  traceProbe_ExternalProcess_errors_0.log for the probe for the
  specific device contains
  ------------
  2020-02-11
  11:55:48.159+1100 [EP-SubJob: UNSW-ESS01.ad.unsw.edu.au-35]
  [ELASTICNAPIDiscovery.run()] [ERROR] Error running
  ELASTICNAPIDiscovery
  java.lang.OutOfMemoryError: Java heap
  space
  at java.lang.Throwable.fillInStackTrace(Native Method)
  at
  java.lang.Throwable.<init>(Throwable.java:88)
  at
  java.lang.Throwable.<init>(Throwable.java:99)
  at
  java.lang.Error.<init>(Error.java:81)
  at java.lang.VirtualMachin
  eError.<init>(VirtualMachineError.java:64)
  at
  java.lang.OutOfMemoryError.<init>(OutOfMemoryError.java:69)
  at c
  om.ibm.tpc.ep.elastic.common.ELASTICCLIOutputParser.parseFieldsT
  oListGenericDelimiterBased(ELASTICCLIOutputParser.java:235)
  at c
  om.ibm.tpc.ep.elastic.common.ELASTICCLIOutputParser.parseFieldsT
  oList(ELASTICCLIOutputParser.java:33)
  at com.ibm.tpc.ep.elastic.
  ELASTICNAPIDiscovery.collectResources(ELASTICNAPIDiscovery.java:
  1260)
  at com.ibm.tpc.ep.elastic.ELASTICNAPIDiscovery.runProbe(EL
  ASTICNAPIDiscovery.java:644)
  at com.ibm.tpc.ep.elastic.ELASTICNA
  PIDiscovery.collectData(ELASTICNAPIDiscovery.java:879)
  at com.ib
  m.tpc.ep.elastic.ELASTICNAPIDiscovery.run(ELASTICNAPIDiscovery.j
  ava:450)
  at com.ibm.tpc.ep.base.EPLauncher$SubJobThread.run(EPLa
  uncher.java:177)
  
  ---------------------------------------------
  

Local fix

• TS003340429, L3 - Ciprian
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * Spectrum Scale                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IBM Spectrum Control & Storage Insights when probing         *
  * Spectrum Scale it may fail at "mmlsquota" with error:        *
  *                                                              *
  * HWN020103E -The external process exceeded the timeout        *
  * limit and was canceled.                                      *
  * quota output too large to get parsed in memory.              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Spectrum Control users, apply fix maintenance when available *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.3.7   [ 5.3.7-IBM-SC ]
  IBM Storage Insights 2Q20   [ 5.3.7-IBM-SC ]
  
  ( release target 2Q 2020 / May )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels