IT31932: ALERT SERVER ERRORS PREVENTS IT FROM STOPPING SUCCESSFULLY.

IBM Spectrum Control 5.3.7 (May 2020)

APAR status

• Closed as program error.

Error description

• The following errors appear in the
  traceAlertServer_errors_x.log files, when the Alert Server
  attempts to stop:
  
  [RulesManagerHelper.fireAllRules] [ERROR]
  calling fireallRules encountered an
  exception
  java.lang.IllegalStateException: Illegal method call.
  This session was previously disposed.
  
  
  RECREATE STEPS:
  
  Observe that storage subsystem alerts are not being received
  in Storage Insights
  
  Problem as described by customer:
  No
  alerts are displayed in Storage Insights.
  
  Initial customer
  impact (low/med/high): med
  

Local fix

• N/A. Fix to come in later release.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control users shutting down the alert server    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IBM Spectrum Control logs the following errors in the        *
  * traceAlertServer_errors_x.log files, when the Alert Server   *
  * attempts to stop:                                            *
  *                                                              *
  * [RulesManagerHelper.fireAllRules] [ERROR]                    *
  * calling fireallRules encountered an exception                *
  * java.lang.IllegalStateException: Illegal method call.        *
  * This session was previously disposed.                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.3.7   [ 5.3.7-IBM-SC ]
  
  ( release target 2Q 2020 / May )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels

• R535 PSY

     UP

• R536 PSY

     UP