APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus maintenance job can fail with the follow error found in the virgo log (log.log): ERROR asyncTaskExecutor-85 c.c.e.s.p.hypervisor.maintenance.MaintenanceChunkExecutor 1576684800212 Failed to cleanup the job : name(job_name) reason(null). INFO asyncTaskExecutor-85 c.c.e.s.p.hypervisor.maintenance.MaintenanceChunkExecutor reason(null). java.lang.NullPointerException: null at com.syncsort.dp.xsb.serviceprovider.protection.common. ProtectionCleanupImpl.getStorageSnapshot (ProtectionCleanupImpl.java:4131) at com.syncsort.dp.xsb.serviceprovider.protection.common. ProtectionCleanupImpl. condenseHypervisorPolicyForSessions (ProtectionCleanupImpl.java:3875) at com.syncsort.dp.xsb.serviceprovider.protection.common. ProtectionCleanupImpl. condenseExpiredSessionsFromCatalogManager (ProtectionCleanupImpl.java:4746) at com.syncsort.dp.xsb.serviceprovider.protection.common. ProtectionCleanupImpl.cleanupPolicy (ProtectionCleanupImpl.java:407) at com.catalogic.ecx.serviceprovider.protection. hypervisor.maintenance.MaintenanceChunkExecutor. process(MaintenanceChunkExecutor.java:420) ... If this issue is being encountered you will notice that the restore points for a particular virtual machine exceeds the service level agreement (SLA) retention. IBM Spectrum Protect Plus Versions Affected: 10.1.4 and above Initial Impact: Medium Additional Keywords: TS003109972 VSNAP SPACE
Local fix
NA
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.4 and 10.1.5 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.5 patch1 and 10.1.6. Note that this is subject to * * change at the discretion of IBM. * ****************************************************************
Problem conclusion
The error checking has been fixed for certain conditions when loading volume information from vSnap.
Temporary fix
Comments
APAR Information
APAR number
IT31916
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A14
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-02-19
Closed date
2020-02-21
Last modified date
2020-02-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024