IBM Support

IT31728: THE FLASHSYSTEM'S NOTIFCATION PANEL IN STORAGE INSIGHTS GUI DISPLAYS "CALL HOME ISN'T ENABLED"

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APAR status

  • Closed as program error.

Error description

  • Storage Insights doesn't handle correctly the events from
FlashSystem storage.
Then the message "Call Home Isn't Enabled" is still displayed in
Storage Insights GUI in the storage's notification panel even
though Call Home is configured for the storage.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Storage Insights users viewing a FlashSystem Call Home   *
* information                                                  *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* Storage Insights doesn't handle correctly the events from    *
* FlashSystem storage.                                         *
*                                                              *
* The message "Call Home Isn't Enabled" continues to be        *
* displayed in Storage Insights GUI, in the storage's          *
* notification panel, even though Call Home has been           *
* configured for the storage.                                  *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

    



Problem conclusion


    

  • The fix for this APAR is targeted for the following release:

IBM Storage Insights 1Q20   [ 5.3.6-IBM-SC ]

( release target February 1Q 2020 )

The target dates for future releases do not represent a formal
commitment by IBM. The dates are subject to change without
notice.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT31728
    • 

  • Reported component name
    STORAGE INSIGHT
    • 

  • Reported component ID
    5608TPCSI
    • 

  • Reported release
    535
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2020-02-03
    • 

  • Closed date
    2020-03-10
    • 

  • Last modified date
    2020-03-10
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STORAGE INSIGHT
    • 

  • Fixed component ID
    5608TPCSI
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"535","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 February 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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