IT31683: RESTORE OF ONEDRIVE MAY DOES NOT RESTORE ALL OBJECTS OR CREATE MULTIPLE COPIES OF RESTORED FILE

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus restore job ends with successful
  status but not all data has been restored or multiple copies of
  the file have been created.
  The problem occurs for a file when there is a request error e.g.
  Microsoft gateway timeout.
  
  Affected versions: IBM Spectrum Protect Plus Office 365 agent
  V10.1.5.0 and V10.1.5.2137
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5, 10.1.5.2137 and      *
  * 10.1.5.2153                                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level 10.1.5 *
  * patch1 and 10.1.6.                                           *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Restore job ends with successful status but not all data has
  been restored or multiple copies of the file have been created.
  The problem occurs for a file when there is a problem with
  sending request to Office 365, e.g. Microsoft gateway timeout,
  ServiceUnavailable
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels