IT31611: STORAGE INSIGHTS TICKET VIEW LIST CASE FOR WRONG PRODUCT.

IBM Spectrum Control 5.3.6 (February 2020)

APAR status

• Closed as program error.

Error description

• The tickets tab in Storage Insights GUI for a connected storage
  system shows a open hardware case for a not connected storage
  system for this storage box.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users viewing device tickets            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights GUI, the tickets tab for a connected     *
  * storage system incorrectly shows an open hardware            *
  * case for an altogether different piece of hardware.          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q20   [ 5.3.6-IBM-SC ]
  
  ( release target February 1Q 2020 )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels

• R535 PSY

     UP