IT31566: SPECTRUM PROTECT SERVER CLUSTER FAILOVER FAILS TO BRING THE RESOURCE ONLINE.

8.1.10.000-IBM-SPOC-WindowsX64
8.1.10.000-IBM-SPOC-Linuxx86_64
8.1.10.000-IBM-SPOC-Linuxs390x
8.1.10.000-IBM-SPOC-LinuxPPC64le
8.1.10.000-IBM-SPOC-AIX
8.1.10.000-IBM-SPCMS-WindowsX64
8.1.10.000-IBM-SPCMS-WindowsI32
8.1.10.000-IBM-SPCMS-Linuxx86_64
8.1.10.000-IBM-SPSRV-WindowsX64
8.1.10.000-IBM-SPSRV-Linuxx86_64
8.1.10.000-IBM-SPSRV-Linuxs390x
8.1.10.000-IBM-SPSRV-Linuxppc64le
8.1.10.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack (V8.1.10) Downloads

APAR status

• Closed as program error.

Error description

• Failover from Node1 to Node2 reports following error message in
  the Node2 failover cluster manager screen.
  
  The Operation has failed.
  Failed to bring the resource 'IBM Spectrum Protect SERVER1 Group
  Server' online.
  
  However, IBM Spectrum Protect server service is up and running
  on Node2.
  
  The failover starts the IBM Spectrum Protect SERVER1 service
  successfully, but when the code performs a check "query" and
  that query fails with a
  return code of 6, which is: ERROR_INVALD_HANDLE
  
  Customer/SME Diagnostics:
  
  Cluster logs report following errors messages. You can create a
  cluster.log by running on a power shell window Get-ClusterLog.
  
  =====
  IsAliveCall::CallIntoResource(IBM Spectrum Protect SERVER1
  Network Name)
  [Verbose] 00000574.0000315c::2020/01/23-16:44:25.124 DBG   [RHS]
  IsAliveCall::CallIntoResource(SERVER1)
  [Verbose] 00001ab4.00002ff0::2020/01/23-16:44:25.124 ERR   [RES]
  TSM Server <IBM Spectrum Protect SERVER1 Group Server>:
  OnlineThread: Failed to query
  service status for the 'IBM Spectrum Protect SERVER1' service.
  Error: 6.
  =======
  
  IBM Spectrum Protect versions affected:
  
  IBM Spectrum Protect server versions 7.x and 8.x on windows
  platform.
  
  Initial Impact: Medium
  
  Additional Keywords: TSM "Spectrum Protect" , Error: 6,
  failover, ERROR_INVALD_HANDLE, TS003120060
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect users of clustered Windows          *
  * environments                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This problem is currently projected to be fixed at level     *
  * 8.1.10.                                                      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem is fixed.
  Affected platform: Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81W PSY

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