IT31476: ENCLOSURE HEALTH STATUS, INCLUDING THE STATUS OF PSUS, IS NOT PROPAGATED UP TO THE STORAGE SYSTEM LEVEL WHEN THERE IS A PROBLEM.

IBM Spectrum Control 5.3.7 (May 2020)

APAR status

• Closed as program error.

Error description

• After a power supply unit (PSU) failure, the Storwize V3700 GUI
  and Call Home showed the failure, but Storage Insights did not
  indicate that there was a problem. The storage system and its
  components were all shown as Normal/Online (green). Although 1
  PSU was still online, the offline PSU should have resulted in a
  status change for the PSU and the enclosure to indicate that
  they were running with problems and then propagate that up to
  the storage system level for awareness of the component
  health.
  
  This issue affects both Storage Insights and Spectrum
  Control.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring SVC *
  * family device which encountered a PSU failure                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * This issue affects both Storage Insights and Spectrum        *
  * Control.                                                     *
  *                                                              *
  * After a power supply unit (PSU) failure, an SVC family       *
  * device                                                       *
  * (in this case a Storwize V3700) displayed in the device GUI  *
  * and Call Home the PSU failure, but Storage Insights did not  *
  * indicate that there was a problem. The storage system and    *
  * its                                                          *
  * components were all shown as Normal/Online (green).          *
  * Although one PSU was still online, the offline PSU should    *
  * have resulted in a status change for the PSU and the         *
  * enclosure                                                    *
  * to indicate that they were running with problems and then    *
  * propagate that up to the storage system level for awareness  *
  * of the component health.                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q20   [ 5.3.7-IBM-SC ]
  IBM Spectrum Control 5.3.7   [ 5.3.7-IBM-SC ]
  
  ( release target 2Q 2020 / May )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels

• R535 PSY

     UP

• R536 PSY

     UP