IT31355: SERVER CAN CRASH IN DOQUEALERTSUMMARY

8.1.10.000-IBM-SPOC-WindowsX64
8.1.10.000-IBM-SPOC-Linuxx86_64
8.1.10.000-IBM-SPOC-Linuxs390x
8.1.10.000-IBM-SPOC-LinuxPPC64le
8.1.10.000-IBM-SPOC-AIX
8.1.10.000-IBM-SPCMS-WindowsX64
8.1.10.000-IBM-SPCMS-WindowsI32
8.1.10.000-IBM-SPCMS-Linuxx86_64
8.1.10.000-IBM-SPSRV-WindowsX64
8.1.10.000-IBM-SPSRV-Linuxx86_64
8.1.10.000-IBM-SPSRV-Linuxs390x
8.1.10.000-IBM-SPSRV-Linuxppc64le
8.1.10.000-IBM-SPSRV-AIX
8.1.9.200-IBM-SPSRV-WindowsX64
8.1.9.200-IBM-SPSRV-Linuxx86_64
8.1.9.200-IBM-SPSRV-Linuxs390x
8.1.9.200-IBM-SPSRV-Linuxppc64le
8.1.9.200-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1.9.X interim fix downloads
IBM Spectrum Protect Server V8.1 Fix Pack (V8.1.10) Downloads

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect server can crash in DoQueAlertSummary
  when performing alert monitoring.
  
  getcoreinfo.txt on Linux will report similar to:
  
  #0 DoQueAlertSummary (notused=<value optimized out>) at
  monalert.c:8939
  #1 AlertMonitorThread (notused=<value optimized out>) at
  monalert.c:5990
  dsmffdc.log reports some NULL entries for "subName":
  [12-04-2019 22:39:26.101][ FFDC_GENERAL_SERVER_ERROR ]:
  (monstats.c:14603) Error 4522 deactivating srv=SERVER1,
  actId=100, name=NAME1, subName=
  [12-04-2019 22:39:26.103][ FFDC_GENERAL_SERVER_ERROR ]:
  (monstats.c:9459) Error 4522 pruning status
  [12-04-2019 22:39:26.105][ FFDC_GENERAL_SERVER_ERROR ]:
  (monstats.c:14603) Error 4522 deactivating srv=SERVER1,
  actId=101, name=NAME1, subName=
  [12-04-2019 22:39:26.105][ FFDC_GENERAL_SERVER_ERROR ]:
  (monstats.c:14603) Error 4522 deactivating srv=SERVER1,
  actId=110, name=ALLSRV GRID REFRESH, subName=
  
  
  
  Initial Impact: Low
  
  IBM Spectrum Protect versions affected:
  Server versions 7.1.x and 8.1.x on all supported platforms
  
  
  
  Keywords:
  TSM TS003095313 abend core crash monitoring alert
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.9.200 and 8.1.10 Note    *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:   AIX, Linux, Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP