IBM Support

IT31355: SERVER CAN CRASH IN DOQUEALERTSUMMARY

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • IBM Spectrum Protect server can crash in DoQueAlertSummary
    when performing alert monitoring.
    
    getcoreinfo.txt on Linux will report similar to:
    
    #0 DoQueAlertSummary (notused=<value optimized out>) at
    monalert.c:8939
    #1 AlertMonitorThread (notused=<value optimized out>) at
    monalert.c:5990
    dsmffdc.log reports some NULL entries for "subName":
    [12-04-2019 22:39:26.101][ FFDC_GENERAL_SERVER_ERROR ]:
    (monstats.c:14603) Error 4522 deactivating srv=SERVER1,
    actId=100, name=NAME1, subName=
    [12-04-2019 22:39:26.103][ FFDC_GENERAL_SERVER_ERROR ]:
    (monstats.c:9459) Error 4522 pruning status
    [12-04-2019 22:39:26.105][ FFDC_GENERAL_SERVER_ERROR ]:
    (monstats.c:14603) Error 4522 deactivating srv=SERVER1,
    actId=101, name=NAME1, subName=
    [12-04-2019 22:39:26.105][ FFDC_GENERAL_SERVER_ERROR ]:
    (monstats.c:14603) Error 4522 deactivating srv=SERVER1,
    actId=110, name=ALLSRV GRID REFRESH, subName=
    
    
    
    Initial Impact: Low
    
    IBM Spectrum Protect versions affected:
    Server versions 7.1.x and 8.1.x on all supported platforms
    
    
    
    Keywords:
    TSM TS003095313 abend core crash monitoring alert
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 8.1.9.200 and 8.1.10 Note    *
    * that this is subject to change at the discretion of IBM.     *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Linux, and
    Windows.
    Platforms fixed:   AIX, Linux, Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT31355

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-12-20

  • Closed date

    2020-02-10

  • Last modified date

    2020-02-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81L"}]

Document Information

Modified date:
16 September 2021