APAR status
Closed as program error.
Error description
The Spectrum Protect Plus Exchange agent will intermittently fail to create a RDB (Recovery Database), if 'Granular Restore' feature is used in a multi domain controller environment. Following errors show up in the job log for 'Granular Restore' operation for Exchange server: DETAIL,CTGGA1530,Resolved policy to (granular). DETAIL,CTGGG0000,[<hostname>] IBM Spectrum Protect Plus Exchange Agent DETAIL,CTGGG1103,[<hostname>] Starting restorevalidate ERROR,CTGGG1065,[<hostname>] Target database name "DB001_RDB" already exists. ERROR,CTGGA1614,[<hostname>] Prerestore validate failed for databases (DB001) on server (<hostname>). ERROR,CTGGA1613,Prerestore validate failed for databases (DB001). ERROR,CTGGA1110,No selected item is recoverable. DETAIL,CTGGA0814,Task 2: Granular restore start completed with status FAILED IBM Spectrum Protect Versions Affected: IBM Spectrum Protect Plus 10.1.x Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS003095139
Local fix
NA
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus Exchange agent level 10.1.4 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus Exchange * * levels 10.1.5patch1 and 10.1.6. Note that this information * * is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
End-user can specify the Active Directory domain controller to be used to create the recovery database (RDB) using the configuration file of the IBM Spectrum Protect Plus Exchange agent named "SPAgent_cfg.json". In order to mention the domain controller to be used for the recovery database, create or edit a file called SPAgent_cfg.json in C:\Program Files\IBM\IBM Spectrum Protect Plus\tools\exchange folder that contains SPCommonAPI.dll file. For example: { "TestFlag_TestDomainController": true, "DomainController": "dc2.organization.com" } Then save the file, and repeat the Granular Restore operation. The IBM Spectrum Protect Plus Exchange agent will use the specified domain controller to create the recovery database.
Temporary fix
Comments
APAR Information
APAR number
IT31234
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A10
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-12-18
Closed date
2020-04-27
Last modified date
2020-04-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024