IT31219: INVENTORY FAILS AND BACKUP SCREEN ERRORS FOR OFFICE 365 APPLICATION SERVERS USING SSH KEYS.

APAR status

• Closed as program error.

Error description

• For any registered Office 365 application server using SSH key
  under IBM Spectrum Protect Plus, inventory fails with error
  
  Error CTGGA0790 Failed to complete
  (veguardian-ce8.storage.tucson.ibm.com) inventorying.
  
  When navigating to Office 365 screen, a dialog pops up with an
  Internal Server Error reporting a
  com.netflix.zuul.exception.ZuulException.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This problem is          *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.5.2137 and 10.1.6.  Note that this is subject to  *
  * change at the discretion of IBM.                             *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been updated to correct the
  problem.  The inventory job will now complete successfully and
  navigation to Office 365 screen will succeed without error.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• node.js
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels