IT31096: CANNOT SAVE NEW ALERT POLICY

IBM Spectrum Control 5.3.6 (February 2020)

APAR status

• Closed as program error.

Error description

• Attempts to create a new alert policy encounter a failure while
  saving the policy. The following message occurs in the web
  user interface.
  
  The action
  cannot be completed because the following error occurred
  {0}.
  
  Additional details can be found in traceAlertServer_0.log.
  
  [RulesManagerHelper.updateRules]
  [ERROR] Error updating rules
  java.lang.NullPointerException
  at c
  om.ibm.tpc.cep.rest.services.RulesManagerHelper.handleRules(Rule
  sManagerHelper.java:3862)
  at com.ibm.tpc.cep.rest.services.Rules
  ManagerHelper.updateRules(RulesManagerHelper.java:931)
  at com.ib
  m.tpc.cep.rest.services.RulesManagerHelper.configureAttributeBas
  edAlerts(RulesManagerHelper.java:604)
  at com.ibm.tpc.cep.rest.se
  rvices.RulesManagerService.updateAttrAlerts(RulesManagerService.
  java:301)
  
  Alert server has issues because the jvm.options
  properties file content was not generated with the correct line
  separator for the operating system where Spectrum Control was
  running. The file is treated as one long string instead of
  separate lines.
  

Local fix

• Contact IBM Support for assistance.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control users creating new alert policies       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Spectrum Control when attempting to create a new          *
  * alert policy there is a failure while saving the policy.     *
  *                                                              *
  * The following message occurs in the web user interface:      *
  *                                                              *
  * The action cannot be completed because the following         *
  * error occurred                                               *
  * {0}.                                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.3.6   [ 5.3.6-IBM-SC ]
  
  ( release target February 2020 )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels