IT31095: APPLICATION INVENTORY FAILS WHEN NON ENGLISH LOCALE IS USED AND "NT AUTHORITY\SYSTEM" ACCOUNT CONTAINS MULTI-BYTE CHARACTER.

APAR status

• Closed as program error.

Error description

• When IBM Spectrum Protect Plus application inventory is run
  using a
  none English locale and the "NT AUTHORITY\System" account
  contains a multi-byte character,
  inventory fails with:
  Inventory job log:
  CTGGG1022,[myexc.ibm.fr] An error occurred when retrieving
  Exchange Server information.  For more information  see the
  diagnostic logs for this operation.
  The trace.txt file will show:
  Sp.Exchange.cs|InitializeAsync|355|Processing
  'Get-ExchangeServer' Cmdlet
  SpLogging.cs|Enter|275|à
  SPCommonAPI.Layer3.PoSh_exchangeServer.GetExchangePSObjects(Stri
  ng script, PSCredential credential, PSSession session)
  SpLogging.cs|TraceInformation|380|FQDN name to init PS session:
  SRVVEXCH04.info-adm53.fr
  SpLogging.cs|EnterDetail|326|à
  SPCommonAPI.Layer3.PoSh.GetPowerShellResults(String script,
  PSCredential credential, PSSession session, String postScript,
  PSCredential credentialForScript, List`1 variables, Boolean
  TraceScript)  [arg: ]
  SpLogging.cs|Enter|275|à
  SPCommonAPI.Layer3.PoSh.GetPowerShellResults(String script,
  PSCredential credential, PSSession session, String postScript,
  PSCredential credentialForScript, List`1 variables, Boolean
  TraceScript)
  PoSh.cs||356|PSObjects:0 ErrorRecords:1
  This problem can only occur with Microsoft Exchange and SQL on
  Windows.
  Keywords: TS002903475
  

Local fix

• Use an account that has the appropriate permission's.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.4 and 10.1.5            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus 10.1.4    *
  * level 277, 10.1.5.2137 and 10.1.6. Note that this is subject *
  * to change at the discretion of IBM.                          *
  ****************************************************************
  

Problem conclusion

• A new method of identifying services is introduced by not using
  service user name.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels