IT30986: ORACLE RESTORE FAILS WITH ERROR "FAILED TO SHUTDOWN INSTANCE" FOR NON ENGLISH INSTALLATIONS

APAR status

• Closed as program error.

Error description

• During an IBM Spectrum Protect Plus restore of an Oracle
  database, the restore can fail with the following message:
  
      ERROR,...,[<IP address>] <DB Name>: <DB Name>instance
        disabled.
      ERROR,...,CTGGF0156,[<IP address>] <DB Name>: Restore
        failed: Failed to shut down instance
      DETAIL,...,CTGGF0109,[<IP address>] Completed restore
        operation in 2s  0 database(s) succeeded and 1 failed.
  
    This occurs because the language on the system is non-English.
    The IBM Spectrum Protect Plus agent is expecting a response
    in English, but receives the shutdown in non-English. Since
    the agent is unable to recognize the shutdown output the
    restore fails.
  IBM Spectrum Protect Plus Versions Affected:
    10.1.4
  Initial Impact:
    Low
  Additional Keywords:
    TS002703471 LOCALE
  

Local fix

•   As a work around, the system being restored can be
    shutdown prior to performing the restore. However, any
    reboot that occurs during the restore process the IBM
    Spectrum Protect Plus agent will not be able to recognize
    the response from the non-English system.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.4                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.4.277, 10.1.5.2137 and 10.1.6. Note that this is        *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• Made enhancements to check for the shutdown and startup of
  instances that is not language dependent
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels