IT30822: "CANNOT RETRIEVE DATA" MESSAGE MAY BE SHOWN FOR MORE PANELS IF THE USER WHO LOGIN INTO THE OPERATIONS CENTER USES COLON IN PWD

8.1.10.000-IBM-SPOC-WindowsX64
8.1.10.000-IBM-SPOC-Linuxx86_64
8.1.10.000-IBM-SPOC-Linuxs390x
8.1.10.000-IBM-SPOC-LinuxPPC64le
8.1.10.000-IBM-SPOC-AIX
8.1.10.000-IBM-SPCMS-WindowsX64
8.1.10.000-IBM-SPCMS-WindowsI32
8.1.10.000-IBM-SPCMS-Linuxx86_64
8.1.10.000-IBM-SPSRV-WindowsX64
8.1.10.000-IBM-SPSRV-Linuxx86_64
8.1.10.000-IBM-SPSRV-Linuxs390x
8.1.10.000-IBM-SPSRV-Linuxppc64le
8.1.10.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack (V8.1.10) Downloads
IBM Spectrum Protect Operations Center V8.1.10 Download

APAR status

• Closed as program error.

Error description

• The "cannot retrieve data" error message may occur for multiple
  Operations Center panels.
  The problem is due to the usage of colon  ( ':' ) character in
  the password used by the user who logins into the Operations
  Center (OC).
  
  
  
  Customer/L2 Diagnostics:
  The Operations Center log will show such kind of exception:
  ...
       [WARN] REST error message: Could not GET data on
  https://<servername>:<rest service port> /protect/storageRules:
  httpStatus: 400, httpResponse: Bad Request
  
  
  
  
  IBM Spectrum Protect versions affected:
  Operations Center 8.1.x on supported platforms
  
  
  
  Initial Impact:
  Medium
  
  
  
  Additional Keywords:
  TSM "Spectrum Protect" TS002875049  "400:  Bad request"" "cannot
  retrieve data" password
  

Local fix

• Remove the colon character from the userid's password used to
  login into OC.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect Operations Center users.            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.10. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM OPERATIONS

• Fixed component ID

  5608E01UI

Applicable component levels

• R813 PSY

     UP

• R814 PSY

     UP

• R815 PSY

     UP

• R816 PSY

     UP

• R817 PSY

     UP

• R818 PSY

     UP