IT30728: SPECTRUM PROTECT PLUS BACKUP JOB CAN GO INTO A LOOP WHEN THERE ARE PROBLEMS CREATING THE SNAPSHOT FOR A VM.

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect plus backup job can go into a loop  when
  there
  are problems creating the snapshot for a vm.
  
  
  In the job log, you will see the problem vm backup start as
  follows but it will not complete
  
  
  DETAIL,1571801441366,Tue 22 Oct 2019 23:30:41 EDT,2,CTGGA0576,
  Initializing backup of vm: YOURVM(host: vsnap1.company.com)
  .
  DETAIL,1571801713087,Tue 22 Oct 2019 23:35:13 EDT,2,CTGGA0671,
  Backing up VM (YOURVM) from remote proxy (IP: 1.2.3.4  Host
  name:  vsnap1.company.com)
  .
  Then in the job log you will see the following message loop
  hundreds of times:
  
  INFO1.5718VMs Queued(0) Active(1) Completed(452)2E+12Wed 23 Oct
  2019 03:34:45 EDT2CTGGA2025Job progress:
  
  
  INFO1.57182E+12Wed 23 Oct 2019 03:34:45 EDT2CTGGA2346Active
  streamsfor vSnap Vsnap1: 1
  
  
  The vmware.log of the problem vm may not show any current
  activity after snapshot creation starts.
  
  
  
  IBM Spectrum Protect Plus Versions Affected: 10.1.4
  
  Customer/L2 Diagnostics (If Applicable)      N/A
  
  Initial Impact: MEDIUM
  
  
  Additional Keywords:  TS002912930 snapshot hung loop hang
  

Local fix

• To clear the looping condition try the following in order
  .
  1)Cancel the problem backup job that is looping in the Server UI
  
  If 1) does not work  then try
  
  2) Stop/start the virgo service on the problem Vsnap
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.3 and 10.1.4            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus 10.1.5. Note *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that after encountering condition
  of no response from VMware for creating snapshot, the new
  behavior is to timeout after one hour and end the backup as
  failed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels