IT30646: IBM SPECTRUM PROTECT PLUS BACKUPS CAN HANG WHEN CONNECTING TO VCENTER

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus backups can hang when connecting to
  Vcenter. The condition occurs when the connection  attempt
  hangs due to poor performance on the Vcenter. A time-out
  will be placed in the code so that the hung connection is
  canceled and the backups continue. The problem was reported
  in 10.1.4, but it is possible to occur in an earlier version
  of Spectrum Protect Plus.
  
  Spectrum Protect Plus Versions Affected:  10.1.4
  
  Customer/L2 Diagnostics (If Applicable)
  
  Initial Impact: Low|Medium|High     Medium
  
  Additional Keywords: socket connection hang time-out TS002682357
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.4                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.4.254 and 10.1.5. Note that this is subject to change   *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• In certain conditions API calls from Spectrum Protect Plus to
  vCenter may hang or fail to return. This is due to an issue with
  the vCenter Client. A code change was made on the Spectrum
  Protect Plus side so that the call will eventually time out if
  it enters this condition.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels