IT30588: RESTORE A VIRTUAL MACHINE VIA "ESX HOST IF VCENTER IS DOWN" OPTION FAILS TO COPY VIRTUAL MACHINE FILES

APAR status

• Closed as program error.

Error description

• The restore via option "ESX host if vCenter is down"
  fails to copy vitual machine files. Job log shows:
  
  DETAIL,1569398204139,<date,time,timezone>,2,CTGGA0968,Copying
  files for VM (<vm-name>)
  ERROR,1569398208749,<date,time,timezone>,2,CTGGA0967,Failed to
  copy VM (<vm-name>) files
  ERROR,1569398208757,<date,time,timezone>,2,CTGGA1110,No
  selected item is recoverable.
  
  By checking tasks in VMware side, the step to Create Nas
  Datastore is successful. But next step to Make Directory fails
  saying like "The file fc4ab6a6/<vm-name>.vm-1011 wasn't found".
  The directory name fc4ab6a6 comes from VM group backup and it
  does not exist on the target datastore. So when creating its
  sub-directory fc4ab6a6/<vm-name>.vm-1011, it fails because the
  intermediate level folder fc4ab6a6 is not found.
  

Local fix

• Manually create the missing intermediate level folder on target
  datastore
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.4                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.4.277 and 10.1.5. Note that this is subject to change   *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• A group ID was added to the directory structure in vSnap. A
  change was needed for the restore option "restore a virtual
  machine via ESX host if vCenter down" to account for this change
  and perform the restore properly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels