IT30475: SPECTRUM PROTECT SERVER MAY FAIL TO START ONCE WHEN CLUSTER FAILOVER OCCURS.

8.1.9.000-IBM-SPSRV-WindowsX64
8.1.9.000-IBM-SPSRV-Linuxx86_64
8.1.9.000-IBM-SPOC-WindowsX64
8.1.9.000-IBM-SPCMS-WindowsX64
8.1.9.000-IBM-SPSRV-Linuxs390x
8.1.9.000-IBM-SPCMS-WindowsI32
8.1.9.000-IBM-SPOC-Linuxx86_64
8.1.9.000-IBM-SPCMS-Linuxx86_64
8.1.9.000-IBM-SPSRV-Linuxppc64le
8.1.9.000-IBM-SPOC-Linuxs390x
8.1.9.000-IBM-SPOC-LinuxPPC64le
8.1.9.000-IBM-SPSRV-AIX
8.1.9.000-IBM-SPOC-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 8 (V8.1.9) Downloads

APAR status

• Closed as program error.

Error description

• When cluster faileover occurrs,  Spectrum Protect Server may
  fail to start in the first startup, as below:
  - At first, DB2 cluster resource  starts.
  - Next, IBM Spectrum Protect cluster resource may fail to start.
  - As result, the DB2 cluster resource may also stop.
  
  ( After that, if the Spectrum Protect server is retried to
  start, the server will start successfully. )
  
  
  This issue occurs because DB2 is started before the Spectrum
  Protect server is started when cluster failover occurs.
  This issue occurs as below.
  1. Cluster failover occurs.
  2. At first, DB2 starts.
  3. Next, dsmserv and servermon starts and both of them start
  using the database.
  4. dsmserv tries to deactivate the database during the server
  startup
  5. However, servermon still be using the database.
  6. As result, dsmserv fails to deactivate the database, so that
  dsmserv fails to startup.
  
  
  
  L2/Customer Diagnostics:
  
  - Look at console.log in the server instance directory, and
  check if the server failed to start with ANR3303E as below:
  ----------
  ANR0900I Processing options file <instance
  directory>\dsmserv.opt.
  ANR3339I Default Label in key data base is TSM Server SelfSigned
  SHA Key.
  ANR4726I ICC support module has been loaded.
  ANR0990I Server restart-recovery in progress.
  ANR3303E Error updating database configuration parameters:
  Unable to deactivate database
  ----------
  
  
  
  Tivoli Storage Manager Versions affected:
  IBM Spectrum Protect server 8.1.7 or 8.1.8 on all platforms with
  cluster configuration
  
  
  Initial Impact:
  Middle
  
  
  Additional Keywords:
  TS002716146, TSM
  

Local fix

• Set the server option 'alwaysonservermon no' in dsmserv.opt to
  suppress the servermon startup.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users of servermon data    *
  * collection subsystem                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.9. Note that this is      *
  * subject to change at the discretion of IBM                   *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels