IT30447: "THE FEATURE YOU ARE TRYING TO USE IS ON A NETWORK RESOURCE THAT IS UNAVAILABLE" LOGGED WHEN STARTING THE BACKUP-ARCHIVE CLIENT.

8.1.10.000-IBM-SPOC-WindowsX64
8.1.10.000-IBM-SPOC-Linuxx86_64
8.1.10.000-IBM-SPOC-Linuxs390x
8.1.10.000-IBM-SPOC-LinuxPPC64le
8.1.10.000-IBM-SPOC-AIX
8.1.10.000-IBM-SPCMS-WindowsX64
8.1.10.000-IBM-SPCMS-WindowsI32
8.1.10.000-IBM-SPCMS-Linuxx86_64
8.1.10.000-IBM-SPSRV-WindowsX64
8.1.10.000-IBM-SPSRV-Linuxx86_64
8.1.10.000-IBM-SPSRV-Linuxs390x
8.1.10.000-IBM-SPSRV-Linuxppc64le
8.1.10.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack (V8.1.10) Downloads

APAR status

• Closed as program error.

Error description

• Starting the Backup-Archive client GUI (dsm) or the
  Backup-Archive client command line (dsmc) may log the following
  error :
  
  "The feature you are trying to use is on a network resource that
  is unavailable"
  
  The error is logged when the client is started and the
  icclib085.dll file is missing.
  This prompts the Windows installer to try and reinstall the
  missing file which then logs the error.
  
  The issue occurs under the following conditions.
  
  1) The IBM Spectrum Protect Backup-Archive client 8.1.6, 8.1.7
     or 8.1.8 is installed first.
  2) The client's installation folder named "TSMCLI_WIN" is then
     removed.
  3) The IBM Spectrum Protect server 8.1.2 or 8.1.5 is installed.
  4) The IBM Spectrum Protect server is then upgraded to version
     8.1.7 or 8.1.8.
     During the upgrade the following file is erroneously removed:
     "C:\Program Files\ibm\gsk8\lib64\N\icc\icclib\icclib085.dll"
  5) The Backup-Archive client GUI or command line is started and
     the error is then logged.
  
  
  Tivoli Storage Manager and IBM Spectrum Protect versions
  affected:
  IBM Spectrum Protect server 8.1.7, 8.1.8 for Windows
  IBM Spectrum Protect client 8.1.6, 8.1.7 or 8.1.8 when installed
  on the same machine before a server level 8.1.
  
  
  Initial Impact: Low
  Additional Keywords:  upgrade TS002469840
  

Local fix

• When installing the client and server in any of these
  combinations on the same machine,install the server first and
  then install client.
  If the client has already been installed before the server and
  then installed server, re-install the client to get the missing
  file back in place from installation package.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Spectrum Protect Server users performing an install or   *
  * update.                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.10. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  
  Affected platforms:   Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81W PSY

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