IT30435: INCORRECT DATA COLLECTOR CHOSEN FOR STORAGE SYSTEM HARDWARE LOG COLLECTION ACTIONS

APAR status

• Closed as program error.

Error description

• When multiple Data Collector agents are deployed in a customer's
  datacenter, Storage Insights chooses the best agent to use for
  Probe and Performance Monitoring data transmission back to
  Storage Insights; but the same logic is not applied when
  triggering hardware log collection/upload to EcuRep. The result
  of this can be selecting a data collector that is not able to
  reach the storage device, which then results in a failure to
  upload storage device logs for use by IBM hardware
  support.
  
  RECREATE STEPS:
  Observe failures to upload logs to
  IBM EcuRep when requested from the Storage Insights
  GUI.
  
  Problem as described by customer:
  Log upload failures from
  Storage Insights
  
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When collecting and uploading device logs in                 *
  * Storage Insights, there could be an incorrect                *
  * data collector assigned in the get device logs               *
  * process.                                                     *
  *                                                              *
  * When multiple data collectors are deployed for a             *
  * Storage Insights instance, the upload device logs            *
  * task doesn't select the primary data collector for           *
  * the device but some other data collector with no             *
  * connectivity.                                                *
  *                                                              *
  * The upload logs task fails because the device is             *
  * unreachable from the selected data collector in              *
  * the upload. And the task fails after waiting the             *
  * default timeout.                                             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q20   [ 5.3.6-IBM-SC ]
  
  ( release target February 1Q 2020 )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels