IT30334: SPECTRUM SCALE VERSION 5.0.0.0, PROBES FOR FILE SYSTEMS FAILING WITH ERROR HWN021503E REPORTED IN GUI

APAR status

• Closed as program error.

Error description

• Probes of Spectrum Scale 5.0.0.0 file systems are failing.
  
  Only impacting Spectrum Scale device version 5.0.0.0
  
  The failed probes contain error HWN021503E reported at
  the end of the probe job.
  
  
  For example:
  
  XXXX.Probe_ELASTIC_XXXXXXXXXXXXXXXXXXXXXX.log
  2019-08-22
  15:22:17.251 HWNEP0280I Collecting remote file systems that are
  mounted on the nodes of storage system
  XXX_xxxxxxxxxxxxxxxxx
  2019-08-22 15:22:17.254 HWNEP0272I
  Collecting file systems that are mounted on the nodes of storage
  system XXX_xxxxxxxxxxxxxxxxx
  2019-08-22 15:22:24.483 NAD0007I
  Closing connection to XX.XXX.XXX.XX
  2019-08-22 15:22:26.003
  HWNEP0019I External process for XXX_xxxxxxxxxxxxxxxxx completed
  successfully.
  2019-08-22 15:22:26.088 HWNEP0001I Successfully
  persisted 1 storagesubsystem instances.
  2019-08-22 15:22:26.098
  HWNEP0001I Successfully persisted 1 elastic
  instances.
  2019-08-22 15:22:26.327 HWNEP0001I Successfully
  persisted 13 elasticnode instances.
  2019-08-22 15:22:26.341
  HWNEP0001I Successfully persisted 1 filesystem
  instances.
  2019-08-22 15:22:26.496 HWNEP0001I Successfully
  persisted 2 pool instances.
  2019-08-22 15:22:26.780 HWNEP0001I
  Successfully persisted 20 nsd instances.
  2019-08-22 15:22:26.979
  HWNEP0001I Successfully persisted 72 nsd_to_node
  instances.
  2019-08-22 15:22:31.032 HWNEP0001I Successfully
  persisted 1000 fileset instances.
  2019-08-22 15:22:31.908
  HWNEP0001I Successfully persisted 1205 fileset
  instances.
  2019-08-22 15:22:35.494 HWNEP0001I Successfully
  persisted 1000 quota instances.
  2019-08-22 15:22:44.648
  HWN021719I Perform collection post process tasks for storage
  system XXX_xxxxxxxxxxxxxxxxx.
  2019-08-22 15:22:44.967 HWN021503E
  The action cannot be completed
  2019-08-22 15:22:47.479
  HWN021709I Collection for storage system XXX_xxxxxxxxxxxxxxxxx
  completed.
  2019-08-22 15:22:47.485 BTADS0102E The probe with the
  run ID 4xxxxxx completed with errors.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control users monitoring Spectrum Scale 5.0.0.0 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Probes of Spectrum Scale file systems were failing, for      *
  * Spectrum Scale device version 5.0.0.0.                       *
  *                                                              *
  * Failed probes with error reported in the GUI as HWN021503E.  *
  * The error occurs at the very end of the probe job.           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q19   [ 5.3.5-IBM-SC ]
  IBM Spectrum Control 5.3.5   [ 5.3.5-IBM-SC ]
  
  ( release target November 2019 )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels