IT30328: DATA PROTECTION FOR VMWARE FROM 8.1.8.0 VSPHERE WEB CLIENT GVM5002E: AN ERROR OCCURRED: TIME-OUT EXCEEDED

APAR status

• Closed as program error.

Error description

• Error Description:
  
  GVM5002E time-out errors can occur during  vSphere Web Client
  plug-in plugin operations due to how it processes concurrent
  requests to read data. When this problem occurs some requests
  will wait and eventually time-out which causes the operation
  to fail with the following error:
  
  GVM5002E: An error occurred: Time-out exceeded
  
  Log out and log in again. If the problem persist,
  contact your administrator for assistance.
  
  
  Tivoli Storage Manager Versions Affected:  8.1.8 on Windows
  
  Customer/L2 Diagnostics (If Applicable)    None Available
  
  Initial Impact: Low|Medium|High            Medium
  
  Additional Keywords:   TIME-OUT GUI WEB UI GVM5002E
  

Local fix

• None Available
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Data Protection for VMware GUI version 8.1.8, running on     *
  * Microsoft Windows x64 and Linux x86 platforms                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware vSphere GUI version 8.1.9 on all Microsoft        *
  * Windows x64 and Linux x86 platforms                          *
  *                                                              *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Additional threads that require the same information now wait
  for the first thread to complete, then use the same information,
  rather than gathering it once per thread. This results in less
  wait time for each panel and increases the return time
  considerably, leading to less timeouts, if any.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels