IT30327: AFTER UPGRADE OF DATA PROTECTION FOR VMWARE FROM 8.1.4.1 TO V8.1.8, THE VSPHERE PLUG-IN DATA MOVERS TAB DISPLAYS: GVM5002E

APAR status

• Closed as program error.

Error description

• After clicking the "Data Movers" tab in the Data Protection for
  VMware vSphere Web Client plug-in, the following error message
  might be displayed
  
  GVM5002E: An error occurred Time-out exceeded Log out and log in
  again. If the problem persist, contact your administrator for
  assistance
  
  
  The problem might not occur if there are only one or two data
  movers in the environment. Although there is no fixed minimum
  number of data moversnecessary for the problem to occur, the
  likelihood of the problem occurring increases when there are
  more data movers in environment.
  
  
  Tivoli Storage Manager Versions Affected:  8.1.8
  
  Customer/L2 Diagnostics (If Applicable)       None Available
  
  Initial Impact: Low|Medium|High                       Medium
  
  Additional Keywords: GUI TIME-OUT VMWARE WEB UI PLUGIN
  

Local fix

• Add each data mover's host name and IP address to file "hosts"
   of the  VE for VMware plug-in GUI host. This file is
  located in "C:\Windows\System32\drivers\etc". For example,
  a data mover with domain name"host.prod.system.com" and
  numeric IP address "1.2.3.4", add this entry to the hosts
  file:
  
  
    1.2.3.4 host.prod.system.com
  
  
  MDVREGR 8.1.8.0
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Data Protection for VMware GUI version 8.1.8, running on     *
  * Microsoft Windows x64 and Linux x86 platforms                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware vSphere GUI version 8.1.9 on all Microsoft        *
  * Windows x64 and Linux x86 platforms                          *
  *                                                              *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• The logic to look up IP address has changed to no longer to a
  DNS lookup, if the IP is provided. The result is a quicker
  return for each data mover and reduction in likelihood of a
  timeout occurring.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels