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IT29947: AFTER RESTORING API CONNECT, THE GATEWAY LOSES CONNECTION

A fix is available

Fix packs for DataPower Gateway version 2018.4

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • After the restore the APIGW
has lost connection to APIC and got no updates of new
published services. It was possible to publish a service and no
errors was shown in APIC but the gateway didn't get this
information of the new published service.
If the service is called - this in the gateway logs:
100317.713Z [apiconnect][0x88c00002][apigw][error]
source-https(apiconnect_https_9443): tid(225)[x.x.x.x]: The
request URL
'...'
is not routed to any API collection...
In the gateway logs also a connection error could be found:
20190731T135801.183Z
[apiconnect][0x88e000de][apic-gw-service][error]
apic-gw-service(default): tid(325): Unable to obtain access
token from ...
20190731T135801.186Z
[apiconnect][0x88e00182][apic-gw-service][error]
apic-gw-service(default): tid(325): Unable to build snapshot
file list, therefore unable to update user registry. Error:
StatusCodeError: 401 -
{"status":401,"message":["Unauthorized"]}..
20190731T135801.186Z
[apiconnect][0x88e00127][apic-gw-service][error]
apic-gw-service(default): tid(325): Stack trace for previous
error:
Reloading all Gateways (scaling statefulset to 0; waiting to
going down of all gateway pods and then back to 3 again) -
recovers from this error and the gateway is working as expected
again.

Local fix

  • 



Problem summary


    

  • Fix makes sure services are synchronized after a restore.

    



Problem conclusion



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT29947
    • 

  • Reported component name
    DATAPOWER
    • 

  • Reported component ID
    DP1234567
    • 

  • Reported release
    18X
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2019-08-08
    • 

  • Closed date
    2019-10-11
    • 

  • Last modified date
    2019-10-17
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    DATAPOWER
    • 

  • Fixed component ID
    DP1234567
    • 



Applicable component levels


    

  • R18X  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateways"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"18X"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            28 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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