IBM Support

IT29824: ADD THE ABILITY FOR IBM SUPPORT REPRESENTATIVES TO VIEW CLOUD OBJECT STORAGE DEVICES IN STORAGE INSIGHTS.

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APAR status

  • Closed as program error.

Error description

  • IBM Hardware support representatives currently cannot view
information about Cloud Object Storage devices monitored by
Storage Insights, even if IBM hardware support added the device
to Storage Insights.

RECREATE STEPS:
Problem as described by customer:  	IBM Support reps cannot view
Cloud Object Storage devices in Storage insights.
Initial customer impact (low/med/high): med

Local fix

  • N/A

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Storage Insights support representatives viewing storage *
* devices                                                      *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* IBM Hardware support representatives currently cannot view   *
* information about Cloud Object Storage devices monitored by  *
* Storage Insights, even if the IBM hardware support personnel *
*                                                              *
* added the device to Storage Insights.                        *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

Problem conclusion

  • The fix for this APAR is targeted for the following release:

IBM Storage Insights 3Q19   [ 5.3.4-IBM-SC ]

( release target September 2019 )

The target dates for future releases do not represent a formal
commitment by IBM. The dates are subject to change without
notice.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT29824
    • 

  • Reported component name
    STORAGE INSIGHT
    • 

  • Reported component ID
    5608TPCSI
    • 

  • Reported release
    533
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2019-07-24
    • 

  • Closed date
    2019-08-05
    • 

  • Last modified date
    2019-08-05
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STORAGE INSIGHT
    • 

  • Fixed component ID
    5608TPCSI
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"533","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 February 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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