IT29718: IBM SPECTRUM PROTECT PLUS HUNG VM BACKUPS WON'T CANCEL

APAR status

• Closed as program error.

Error description

• Selecting the Cancel option on a hung VM backup
  SLA in IBM Spectrum Protect Plus does not actually
  cancel the backup. The backup continue to not
  process anything without ever cancelling.
  The virgo log will show that the request to
  cancel has been received:
  jobmanExecutor-4 c.c.e.s.protection.hypervisor.
  ProtectionTaskExecutor Job cancellation request
  received.
  However, the job never cancels.
  This apar will specically fix this issue as it relates
  to the following call:
  com.catalogic.ecx.serviceprovider.protection.hypervisor.cbt.Vadp
  Proxy.detectAndAddOtherVadpProxyInfo
  Versions affected: 10.1.X
  Keyword: Hang TS002244549
  

Local fix

• Restart the IBM Spectrum Protect Plus appliance
  when no other jobs are running to clear the hung SLA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.3 and 10.1.4            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus levels    *
  * 10.1.4.179 and 10.1.5. Note that this is subject to change   *
  * at the discretion of IBM                                     *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that after encountering condition
  that it takes too long to get response when gathering optional
  VADP proxy information, the new behavior is to timeout so that
  cancel can proceed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels