IT29491: INSTALLING SERVER 7.1.X OR 8.1.X ON RED HAT CAN INCORRECTLY FAIL WITH AN ERROR SAYING OPERATING SYSTEM IS NOT SUPPORTED

8.1.9.000-IBM-SPSRV-WindowsX64
8.1.9.000-IBM-SPSRV-Linuxx86_64
8.1.9.000-IBM-SPOC-WindowsX64
8.1.9.000-IBM-SPCMS-WindowsX64
8.1.9.000-IBM-SPSRV-Linuxs390x
8.1.9.000-IBM-SPCMS-WindowsI32
8.1.9.000-IBM-SPOC-Linuxx86_64
8.1.9.000-IBM-SPCMS-Linuxx86_64
8.1.9.000-IBM-SPSRV-Linuxppc64le
8.1.9.000-IBM-SPOC-Linuxs390x
8.1.9.000-IBM-SPOC-LinuxPPC64le
8.1.9.000-IBM-SPSRV-AIX
8.1.9.000-IBM-SPOC-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 8 (V8.1.9) Downloads

APAR status

• Closed as program error.

Error description

• Installing Spectrum Protect server 7.1.x or 8.1.x on Red Hat
  version 6 or 7,  can result in an error reporting that the
  operating system version is not supported:
  
  Validation results:
  
  * [ERROR] IBM Tivoli Storage Manager server 7.1.7.20160907_1803
  contains validation errors.
  1. ERROR: The operating system where you are installing the
  product is not supported. For more information, see
  http://www.ibm.com/software/tivoli/products/storage-mgr/platform
  s.html.
  
  The server install will stop at this point.
  
  This error can be produced on a supported Red Hat version if:
  
  rpm -qa --queryformat '%{RELEASE}\n' redhat-release* | grep \\.
  
  fails to report the Red Hat version correctly, (it has been seen
  mainly when the command returns no results) thus the install
  fails, as it reports the operating system version is not
  supported.
  This is incorrect, and the error message should not indicate
  that the operating system is not supported, but should indicate
  that it was unable to determine operating system version,
  and still fail.
  
  
  Initial Impact: Medium
  
  IBM Spectrum Protect versions affected:
  Server  7.1.x and 8.1.x and higher on Red Hat Linux platform
  
  
  
  
  Keywords:
  TSM TS002245271  install fails error version os
  

Local fix

• Engage Linux admins to assist in getting:
  
  "rpm -qa --queryformat '%{RELEASE}\n' redhat-release* | grep
  \\."
  
  to work correctly and report output.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.9. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  Linux.
  Platforms fixed:  Linux.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels