IT29287: BACKUP/ARCHIVE CLIENT INSTALLATION MAY FAIL WITH "ERROR 2753" ON WINDOWS.

APAR status

• Closed as program error.

Error description

• Installation of IBM Spectrum Protect Backup/Archive Client for
  Windows may fail with the error message panel:
  ---
  Error 2753: The file 'dsmcutil.exe.(hex codes)' is not marked
  for installation.
  ---
  
  The error can occur when B/A client is attempted to be installed
  where other IBM Spectrum Protect products with an uplevel API
  are installed on the same system.
  
  For example,  the client 8.1.4 installation fails when IBM
  Spectrum Protect Server 8.1.6 or higher was already installed
  because the client API files 8.1.6.0 are located in
  C:\Windows\System32.
  
  
  Tivoli Storage Manager Versions affected:
  IBM Spectrum Protect Client all supported version on Windows
  platform
  
  
  Initial Impact:
  Medium
  
  
  Keywords:
  TS002281206, TSM, tsmapi64.dll, tsmutil64.dll, dsmntapi64.dll
  

Local fix

• Install B/A client before other products with an uplevel API
  files.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Client 8.1 & 7.1 users on the Windows   *
  * platform                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the IBM Spectrum      *
  * Protect Client version 8.1.9 and 7.1.8.7 on the Microsoft    *
  * Windows platform.                                            *
  *                                                              *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• The IBM Spectrum Protect Client installation completes
  successfully.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels