IT29227: COMMAND 'SUDO ./LOGCOLLECT' GIVES "THERE HAS BEEN SOME PROBLEM WHILE COLLECTING LOGS."ERROR WHEN EXTERNAL VADP PROXIES ARE USED

APAR status

• Closed as program error.

Error description

• Running "sudo ./logcollect" on the IBM Spectrum Protect
  Plus server produces an error that the command failed
  but most of the logs are collected.
  This problem only occurs when external VADP proxies are enabled.
  Example:
  [serveradmin@myserver logcollect]$ sudo ./logcollect
  A log file for this run is created at:
  
  /opt/ECX/tools/logcollect/logs/logcollect_log_20190429T175747.tx
  t
  The archive file containing logs would be created at:
  /opt/ECX/tools/logcollect/archives/myserver.ibm.com_logs_2019_04
  _29_17_57_48_UTC.zip
   Collecting logs of virgo, virgo.console, mongo, postgres,
  rabbitmq, oda, vmdkbackup, vmdkbackupproxy, ecxdeployer,
  release, nodejscdmservice, adminconsole, vsnap, vami
     There has been some problem while collecting logs.
     Reason (Some errors were encountered while archiving logs for
  one or more apps). Please see the log file for more details.
   The log file for the logcollect process
  (/opt/ECX/tools/logcollect/logs)
  shows:
  INFO c.s.dp.xsb.logcollect.LogCollector - Failed to get log
  from Micro Service 1.2.3.4.
  java.security.cert.CertificateException:
  No subject alternative names present
  ...
  ERROR c.s.dp.xsb.logcollect.LogCollector -
  java.lang.Exception: Some errors were encountered while
  archiving logs for one or more apps
         at
  com.syncsort.dp.xsb.logcollect.LogCollector.startCollectingLogs(
  LogCollector.java:1164)
         at
  com.syncsort.dp.xsb.logcollect.LogCollector.main(LogCollector.ja
  va:1210)
  
  | MDVREGR 10.1.2 5737SPLUS |
   Versions affected: 10.1.3.x
  Keywords: proxy vadp TS002180644 log collect
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.3 and 10.1.4            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This problem is currently projected to be fixed IBM Spectrum *
  * Protect Plus level  10.1.4.179  and  10.1.5 . Note that this *
  * is subject to change at the discretion of IBM                *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed by adjusting the mechanism to
  collect logs from external VADP proxy.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels