IT29220: SPECTRUM PROTECT SERVER MAY CRASH WHEN CANCELLING BACKUP DB PROCESS

8.1.8.100-IBM-SPSRV-AIX
8.1.8.100-IBM-SPSRV-Linuxppc64le
8.1.8.100-IBM-SPSRV-Linuxs390x
8.1.8.100-IBM-SPSRV-Linuxx86_64
8.1.8.100-IBM-SPSRV-WindowsX64
8.1.8.100-IBM-SPCMS-Linuxx86_64
8.1.8.100-IBM-SPOC-AIX
8.1.8.100-IBM-SPCMS-WindowsI32
8.1.8.100-IBM-SPOC-LinuxPPC64le
8.1.8.100-IBM-SPCMS-WindowsX64
8.1.8.100-IBM-SPOC-Linuxs390x
8.1.8.100-IBM-SPOC-Linuxx86_64
8.1.8.100-IBM-SPOC-WindowsX64
8.1.9.000-IBM-SPOC-AIX
8.1.9.000-IBM-SPSRV-AIX
8.1.9.000-IBM-SPOC-LinuxPPC64le
8.1.9.000-IBM-SPOC-Linuxs390x
8.1.9.000-IBM-SPSRV-Linuxppc64le
8.1.9.000-IBM-SPCMS-Linuxx86_64
8.1.9.000-IBM-SPOC-Linuxx86_64
8.1.9.000-IBM-SPCMS-WindowsI32
8.1.9.000-IBM-SPSRV-Linuxs390x
8.1.9.000-IBM-SPCMS-WindowsX64
8.1.9.000-IBM-SPOC-WindowsX64
8.1.9.000-IBM-SPSRV-Linuxx86_64
8.1.9.000-IBM-SPSRV-WindowsX64
IBM Spectrum Protect Server V8.1.8.X interim fix downloads
IBM Spectrum Protect Server V8.1 Fix Pack 8 (V8.1.9) Downloads

APAR status

• Closed as program error.

Error description

• When cancelling the BACKUP DB process, the Spectrum Protect
  Server may crash shortly after the following messages in
  activity log show:
  
  ANR2017I Administrator ADMIN issued command: CANCEL
    PROCESS xx  (SESSION: xxxxx)
  ANR0940I Cancel request accepted for process xx.
    (SESSION: xxxxx)
  
  The crash can occur while writing to any device class for
  database backup, but is more likely to occur when the target
  device class has a SERVER device type.
  IBM Spectrum Protect versions affected:
  7.1.x and 8.1.x of the Spectrum Protect server on all platforms
  
  
  Customer/L2 Diagnostics (If Applicable):
  The crash may have different stack information reported each
  time when cancelling the BACKUP DB process. Here are the two
  call stacks seen on AIX:
  
  WriteStatus(??, ??, ??) at 0x101019184
  PcStatusThread(??) at 0x10083d058
  StartThread(0x0) at 0x10000e9fc
  
  
  pthread_kill(??, ??) at 0x900000000580f14
  _p_raise(??) at 0x900000000580764
  raise.raise(??) at 0x900000000039568
  abort() at 0x900000000055f64
  PsAbortServer(??) at 0x100016ca0
  pkAbort(??) at 0x10000d860
  pkAcquireMutexTracked(??, ??, ??) at 0x1000086d8
  EnqueueFixedQueue(??, ??, ??, ??, ??, ??) at 0x1002c6020
  WriteStatus(??, ??, ??) at 0x101019184
  PcStatusThread(??) at 0x10083d058
  StartThread(0x0) at 0x10000e9fc
  
  
  The following messages may show in dsmserv.err when server
  crashes:
  ANR9999D pkmemory.c(2294): Invalid attempt to free memory; free
  was called from smdbsess.c(924).
  ANR9999D Mutex acquisition failure, errno=22 from queue.c.599;
  thread 5243 (tid e37b).
  
  Initial Impact:
  Medium
  
  Additional Keywords:
  TS002096112, Spectrum Protect Server, BACKUP DB, TSM
  

Local fix

• No
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.9. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, HP-UX, Solaris,
  Linux, and Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels