IT29197: TAPE DRIVE ACCESS ERROR "ANR8311E AN I/O ERROR OCCURRED ERRNO=3,RC=2863" WHEN WINDOWS GROUP POLICY CHANGES ARE DONE.

8.1.9.000-IBM-SPSRV-WindowsX64
8.1.9.000-IBM-SPSRV-Linuxx86_64
8.1.9.000-IBM-SPOC-WindowsX64
8.1.9.000-IBM-SPCMS-WindowsX64
8.1.9.000-IBM-SPSRV-Linuxs390x
8.1.9.000-IBM-SPCMS-WindowsI32
8.1.9.000-IBM-SPOC-Linuxx86_64
8.1.9.000-IBM-SPCMS-Linuxx86_64
8.1.9.000-IBM-SPSRV-Linuxppc64le
8.1.9.000-IBM-SPOC-Linuxs390x
8.1.9.000-IBM-SPOC-LinuxPPC64le
8.1.9.000-IBM-SPSRV-AIX
8.1.9.000-IBM-SPOC-AIX

APAR status

• Closed as program error.

Error description

• On Windows server where Microsoft Windows Group Policy are in
  use.
  
  If there are Group Policy updates done while the Spectrum
  Protect server is using tape drives, the tape drives access may
  be lost with error like:
  
  ANR8311E An I/O error occurred while accessing drive DRIVE1
  (\\.\Tape0) for WRITE operation, errno = 3, rc = 2863
  
  The operation may be WRITE or any other operation type, it
  depends what the drive is doing when the Group Policy changes or
  updates are done.
  
  When the Windows Group Policy starts to change or update, it
  suspends all I/O processes.
  
  It makes all I/O operations fail with ESRCH (an error for no
  such process) or ENOENT (an error for no such file or
  directory).
  
  This problem is not due to Spectrum Protect server.
  The server should add better message to alert the administrator
  when that type of event happens.
  
  
  
  Spectrum Protect Versions Affected:
    V7.1 and V8.1 on Windows platform
  
  
  Customer/L2 Diagnostics :
  
  In Windows Application event logs, this kind of event may appear
  just before the first ANR8311E error:
  
  "Information 04/17/2018 5:16:59 PM SceCli 1704 None Security
  policy in the Group policy objects has been applied
  successfully".
  
  
  Initial Impact: Low
  
  
  Additional Keywords: TS002096372 GPO TSM driver
  

Local fix

• Ensure that there is no tape drive in use when enabling or
  updating Windows Group Policy.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.9.                        *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  Windows.
  Platforms fixed: Windows.
  
  ANR8311E An input/output (I/O) error occurred during an attempt
  to access drive DRV1 for operation ABCDE.
  The error number (errno) is X and the return code (rc) is 1234.
  
  Explanation
  This error can occur if the DEVICE parameter is incorrectly
  specified,
  if the drive is powered off, or if the Windows Group Policy
  blocks
  access to removable devices.
  
  SystemAction
  System operation continues, but the specified operation fails.
  
  UserResponse
  To resolve the issue, take the following steps:
  1. Ensure that the drive is powered on and ready and then retry
  the operation.
  2. If the operation continues to fail, verify whether the DEVICE
  parameter that
  is associated with the drive was specified correctly on the
  DEFINE PATH command.
  To verify the value of the DEVICE parameter, issue the QUERY
  PATH command.
  For example, if the source is BOSTON1, issue the following
  command:
  query path boston1 format=detailed
  3. If the DEVICE parameter was incorrectly specified, use the
  UPDATE PATH command to
  update the parameter value.
  4. On a Microsoft Windows operating system, if the errno value
  is 3,
  the Windows Group Policy is running on the host system and the
  IBM Spectrum Protect
  server is set in the active directory group policy. The Windows
  Group Policy can block
  access to all removable devices from the host system and makes
  all tape devices
  unavailable to the IBM Spectrum Protect server. To use tape
  devices on Windows platforms,
  ensure that the IBM Spectrum Protect server is not in the active
  directory group policy or
  disable the Windows Group Policy. For more information, see
  technote 2009960:
  https://www.ibm.com/support/docview.wss?uid=swg22009960
  5. Retry the operation that failed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels