IT28955: 3592 DRIVE IS NOT SET TO OFF-LINE EVEN WHEN THE HARDWARE ERROR WAS DETECTED.

8.1.8.000-IBM-SPOC-Linuxs390x
8.1.8.000-IBM-SPSRV-Linuxppc64le
8.1.8.000-IBM-SPCMS-WindowsX64
8.1.8.000-IBM-SPCMS-WindowsI32
8.1.8.000-IBM-SPCMS-Linuxx86_64
8.1.8.000-IBM-SPOC-WindowsX64
8.1.8.000-IBM-SPOC-Linuxx86_64
8.1.8.000-IBM-SPOC-LinuxPPC64le
8.1.8.000-IBM-SPOC-AIX
8.1.8.000-IBM-SPSRV-WindowsX64
8.1.8.000-IBM-SPSRV-Linuxx86_64
8.1.8.000-IBM-SPSRV-Linuxs390x
8.1.8.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 8 (V8.1.8) Downloads

APAR status

• Closed as program error.

Error description

• The server does NOT set 3592 drive to off-line even when the
  following I/O error was detected.
  
  ANR8302E I/O error on drive drive_name (/dev/IBMtape*) with
  volume volume_name (OP=LOCATE, Error Number= 5, CC=0, rc = 2869,
  KEY= 02, ASC=04, ASCQ= 03, SENSE=...). Refer to the IBM Spectrum
  Protect documentation on I/O error code descriptions.
  
  The LOCATE operation failure with SENSE data as 02/04/03 means a
  manual intervention required for the drive. This error is a
  hardware error, but currently the server handles this error as
  tape not loaded.  In consequence of this issue, one or more tape
  volumes might be set to "Unavailable" due to the subsequent I/O
  error when it is mounted to the problematic drive.
  
  This problem may occur for 3592 drives only.
  
  The server should set the tape drive to off-line to prevent tape
  volumes from being marked "Unavailable."
  
  
  Tivoli Storage Manager Versions affected:
  Tivoli Storage Manager Server all supported version on all
  supported platform
  IBM Spectrum Protect Server all supported version on all
  supported platform
  
  
  Initial Impact:
  Low
  
  
  Keywords:
  TS002167413
  

Local fix

• Execute UPDate DRive library_name drive_name ONLine=No using the
   administrative command line interface program.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users of IBM 3592 tape       *
  * drives.                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in level     *
  * 8.1.8.                                                       *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, HP-UX, Linux,
  Solaris, and Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels