IT28872: SCHEDULED REPORT FAILS WITH "ERROR EXPORTING TO PDF FORMAT."

APAR status

• Closed as program error.

Error description

• Creating Spectrum Protect Reports can intermittently fail when
  multiple reports run at the same time.
  The following error can be seen in the Virgo log file:
  
  ERROR asyncTaskExecutor-200
  com.syncsort.dp.xsb.service.commons.ExceptionTranslator
  1549263600197
  com.syncsort.dp.xsb.reports.render.XSBReportRenderException:
  Error exporting to PDF format.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.3
  
  Customer/L2 Diagnostics
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, SPPlus, TS001839607
  

Local fix

• Rerun the failed report.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.3 and 10.1.4            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus levels       *
  * 10.1.4.179 and 10.1.5. Note that this is subject to change   *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been updated to correct the
  problem. Issue was mainly caused because one of the report
  filter ?Protection Method? was removed at certain point.
  The scheduled report was expecting the parameter to be there.
  Parameter was added back but will not be visible in the report.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Reports
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels