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IT28805: SERVER MAY CRASH UNEXPECTEDLY FOR DIRECTORY CONTAINER POOLS IN SDFLUSHWRITECONTROL

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The Spectrum Protect Server may crash unexpectedly because of an
    unhandled error condition.
    This apar only applies if the SDNCTR trace will show the
    following exception:
    
    [328][sdprodcon.c][4450][SdFlushWriteControl]:Overall return
    code is 0. Aborting the pending updates.
    
    Also the stack from crash dump on Linux may be similar to the
    following:
    
    ================================================================
    #0  0x00007ffff2f151d7 in raise () from /lib64/libc.so.6
    #1  0x00007ffff2f168c8 in abort () from /lib64/libc.so.6
    #2  0x00007fff0b608a7e in masterSynchSignalHandler () from
    /opt/tivoli/tsm/server/bin/../../jre/lib/amd64/compressedrefs/li
    bj9prt29.so
    #3  <signal handler called>
    #4  0x0000000000eb9862 in SdFlushWriteControl
    (controlP=controlP@entry=0x7ffe101de000) at sdprodcon.c:4671
    #5  0x0000000000e9b233 in SdWriteCompletion
    (controlP=0x7ffe101de000) at sdio.c:2979
    #6  0x0000000000f46b47 in SdFlushCQControls
    (sessP=sessP@entry=0x7ffe08056ae0) at sdbuf.c:2309
    #7  0x0000000000f46d68 in SdGetNextDataBuffer
    (sessP=sessP@entry=0x7ffe08056ae0) at sdbuf.c:1248
    #8  0x0000000000f46f6e in SdCQSinkThread (argP=0x7ffe08056ae0)
    at sdbuf.c:1953
    #9  0x0000000001333120 in StartThread (startInfoP=<optimized
    out>) at pkthread.c:4039
    #10 0x00007ffff76acdc5 in start_thread () from
    /lib64/libpthread.so.0
    #11 0x00007ffff2fd776d in clone () from /lib64/libc.so.6
    
    ================================================================
    
    
    Initial Impact: High
    
    
    IBM Spectrum Protect versions affected:
    Server 8.1 and higher on all supported platforms
    MDVREGR |8.1.7.0-TIV_5698MSV|
    
    
    Keywords:
    TSM server crash  SdFlushWriteControl  #TS002131574
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 8.1.8. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    *                                                              *
    * This problem also exists in some cumulative efix levels:     *
    *                                                              *
    * Introduced in 8.1.1.305 fixed in 8.1.1.306                   *
    * Introduced in 8.1.5.127 fixed in 8.1.5.128                   *
    * Introduced in 8.1.7.005 fixed in 8.1.7.007                   *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Linux, and
    Windows.
    Platforms fixed:  AIX, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT28805

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-04-16

  • Closed date

    2019-06-05

  • Last modified date

    2019-06-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81A"}]

Document Information

Modified date:
28 September 2021