IT28800: IBM SPECTRUM PROTECT FOR VMWARE SELF-CONTAINED APPLICATION PROTECTION BACKUP OPERATION RECEIVING ANS2114W.

APAR status

• Closed as program error.

Error description

• Even though the backup operation seemed to be  completed
  successfully, message "ANS2114W IBM Spectrum Protect application
   protection did not copy the VSS Manifest files from VM." was
  received,
  
  Customer/L2 Diagnostics (if applicable):
  In the datamover trace, the following messages are witnessed:
  
  01/10/2019 12:39:28.386 [007108] [976] :
  ..\..\common\vm\vmvisdk.cpp(9421): visdkListFilesInGuest():
  EXIT, rc = 104
  
                  B/A Txn Consumer thread
  4================>
  01/10/2019 12:39:28.386 [007108] [976] :
  ..\..\common\vm\wsops.cpp(1439):
  WsGuestOperations::ListDirectory(): Error, could not retrieve
  number of files from specified directory C:\TEMP\TSM\manifest,
  rc = 104
  01/10/2019 12:39:28.386 [007108] [976] :
  ..\..\common\vm\wsops.cpp(1450):
  WsGuestOperations::ListDirectory(): EXIT, number of files = 0,
  rc = 104
  01/10/2019 12:39:28.386 [007108] [976] :
  ..\..\common\vm\acm.cpp(1983): ACM::Complete(): Failed to get
  the files from VM guest directory 'C:\TEMP\TSM\manifest', files
  count = 0, rc = 104
  01/10/2019 12:39:28.386 [007108] [976] :
  ..\..\common\vm\acm.cpp(2210): ACM::Complete(): EXIT, rc = 7301
  01/10/2019 12:39:28.386 [007108] [976] :
  ..\..\common\vm\vmbackcommon.cpp(4878): ANS2114W IBM Spectrum
  Protect application protection did not copy the VSS Manifest
  files from VM 'test.storage.ibm.com'.
  
  .
  

Local fix

• Manually remove C:\TEMP\TSM on guest VM Exchange server
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware versions 7.1 and  8.1 running on all   *
  * Microsoft Windows x64 and Linux x86 platforms.               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware Data Mover version 8.1.8 on Windows x64 and Linux *
  * x86 platforms.                                               *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• The client now checks the existence of the required directories.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels